Author Topic: GAD 7.6.4 -Agents get logged out after call is finished  (Read 2120 times)

Offline Defender451

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GAD 7.6.4 -Agents get logged out after call is finished
« on: May 18, 2016, 09:01:24 PM »
This is a new install of 7.6.4 GAD.  It is connected to 8.1 framework.
Call gets connected to agent.  All functionality works, but after the call is disconnected/transferred the agent gets logged out.  T-Server logs show log-out records.  The agent needs to close their browser and then re-open to login.  Obviously this is not desired behavior.  Any ideas on settings to check either in GAD or Framework.
Thoughts really appreciated.

Offline cavagnaro

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Re: GAD 7.6.4 -Agents get logged out after call is finished
« Reply #1 on: May 18, 2016, 09:54:11 PM »
Share TServer and gad logs showing the logout event

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Offline Defender451

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Re: GAD 7.6.4 -Agents get logged out after call is finished
« Reply #2 on: May 19, 2016, 12:27:31 AM »
I have the GAD server debugging turned up pretty high, but there are no events. (Part 1) T-server is below.
Really appreciate your thoughts.

-GAD-
18 05 17:15:20:224 [        http-7070-6] INFO              GD.Core  Agent registered in the session:9B1E39044A7E2F09258C976D7182A5FB [place 1234567, realtimeSession /getEvents/6/, person Agent7]
18 05 17:15:23:137 [        http-7070-2] INFO          GD.Realtime  Subscribe subject:/getEvents/6/
18 05 17:15:25:870 [        Thread-1361] INFO              GD.Core  ** StatServer DEFINED **  [place 1234567, realtimeSession /getEvents/6/, person Agent7]
18 05 17:15:25:870 [        Thread-1361] INFO              GD.Core  ** Contact Data Base DEFINED **  [place 1234567, realtimeSession /getEvents/6/, person Agent7]
18 05 17:15:25:870 [        Thread-1361] INFO              GD.Core  ** IS NOT DEFINED **  [place 1234567, realtimeSession /getEvents/6/, person Agent7]
18 05 17:16:20:068 [            Timer-5] INFO                  ADDP  Polling connection tcp://svrff004:3000[Opened]/3
18 05 17:16:20:069 [          Selector#0] INFO                  ADDP  Addp packet received: p(335) from tcp://svrff004:3000[Opened]/3
18 05 17:16:20:217 [            Timer-5] INFO                  ADDP  Polling connection tcp://svrpp001:2020[Opened]/0
18 05 17:16:20:221 [b.PCT.invoker.Cfgsdk] INFO                  ADDP  Addp packet received: p(331) from tcp://svrpp001:2020[Opened]/0
18 05 17:17:20:069 [            Timer-5] INFO                  ADDP  Polling connection tcp://svrff004:3000[Opened]/3
18 05 17:17:20:070 [          Selector#0] INFO                  ADDP  Addp packet received: p(336) from tcp://svrff004:3000[Opened]/3
18 05 17:17:20:221 [            Timer-5] INFO                  ADDP  Polling connection tcp://svrpp001:2020[Opened]/0
18 05 17:17:20:231 [b.PCT.invoker.Cfgsdk] INFO                  ADDP  Addp packet received: p(332) from tcp://svrpp001:2020[Opened]/0


--------------------------------------------------------------------------------------
-T-Server-

2016-05-18T17:17:11.282  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDeleted" generated
IID:01A0028365356B6E
OPER:162

2016-05-18T17:17:11.282  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDeleted sent to [21] (00000006 icon_rb_voice 10.193.21.164:40142)
2016-05-18T17:17:11.282  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDeleted" generated
IID:01A0028365356B6E
OPER:162

2016-05-18T17:17:11.282  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDeleted sent to [17] (00000003 icon_mp_voice 10.137.21.228:59096)
@17:17:11.2820 {tscp.call {destructed} {uuid 0273KK5IJKBJP0F7K4AS22LAES00007M} {connection-id 01a0028365356b6e} {call-id 13663}}
@17:17:11.2820 [gctm] Call [01a0028365356b6e/355f/0:0,sES,t0P,l0] deleting.
@17:17:11.3208 [<<] 08 00 00 1E 08 02 80 FB 5A 96 1C 16 91 A2 13 02 01 03 30 0E 02 01 8C 40 09 96 49 02 86 83 49 02 87 86
        TP_AsaiData
        RELEASE_COMPLETE  CRV:80fb
        Facility: RETURN_RESULT
        InvokeId: 3
        Operation: ValueQuery
        Domain[1]: (WorkMode),3
        Domain[2]: (TalkState),6
@17:17:11.3208 [asai] (processRtrnRsltQueryAddress)
@17:17:11.3208 [asai] (processRtrnRsltAgentStatusRecovery)
@17:17:11.3208 [gctmi] request RequestQueryAddress ctiRefId 251 deactivated in reqMgr
@17:17:11.3208 [gctmi] TMsg [EventAgentReady()] distributing to model
@17:17:11.3208 [gctmi] AgentLogin [1234567,id1248996,sRDY] distributing EventAgentReady
@17:17:11.3208 [gctmi] AgentLogin [1234567,id1248996,sRDY] processReady
@17:17:11.3208 [gctmi] AgentLogin [1234567,id1248996,sRDY] EvReady ignored, already in ready state.
@17:17:11.3208 [gctmi] request RequestQueryAddress ctiRefId 251 deactivated in reqMgr
@17:17:11.3208 [gctmi] TMsg [EventAddressInfo()] distributing to model
@17:17:11.3208 [gctmi] Address [1234567,tDN,sIDLE] distributing EventAddressInfo
@17:17:11.3208 [gctmi] request RequestQueryAddress ctiRefId 251 removed from reqMgr
@17:17:11.3208 [<<] 08 00 00 2B 08 02 80 23 62 96 1C 23 91 A1 20 02 01 02 02 01 95 40 18 96 47 01 8F 49 08 83 31 32 33 34 35 36 B7 49 08 93 31 32 34 38 39 39 B6
        TP_AsaiData
        FACILITY  CRV:8023
        Facility: INVOKE
        InvokeId: 2
        Operation: EventReport
        Event[1]: Logout
        Domain[1]: (Extension),'1234567'
        Domain[2]: (LogicalAgent),'1248996'
@17:17:11.3209 [asai] (processEvReportLogout)
@17:17:11.3209 [gctmi] TMsg [EventQueueLogout(1234567)] distributing to model
@17:17:11.3209 [gctmi] AgentLogin [1234567,id1248996,sRDY] distributing EventQueueLogout
@17:17:11.3209 [gctmi] AgentLogin [1234567,id1248996,sRDY] processQueueLogout
@17:17:11.3209 [0] 8.1.001.55 distribute_event: message EventQueueLogout
        AttributeExtensions    [53] 00 01 00 00..
                'AgentSessionID'        '0273KK5IJKBJP0F7K4AS22LAES00007K'
        AttributeEventSequenceNumber    0000000000007dc9
        AttributeCustomerID    'Resources'
        AttributeTimeinuSecs    320933
        AttributeTimeinSecs    1463617031 (17:17:11)
        AttributeThisDN '1234567'
        AttributeThisQueue      '1242039'
        AttributeAgentID        '1248996'
2016-05-18T17:17:11.321  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventQueueLogout" generated

@17:17:11.3210 [gctmi] TMsg [EventAgentLogout(1234567)] (re)distributing to model in 1mS
@17:17:11.3210 [tsgctm] AgentLogin [1234567,id1248996,sRDY] sendAgentSyncToBackup
@17:17:11.3210 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message EventUserEvent
        AttributeExtensions    [36] 00 02 01 00..
                'AgentState'    2
                'SessID'        -1
        AttributeAgentWorkMode  2 (AutoIn/LegalGuard)
        AttributeAgentID        '1248996'
        AttributeThisDN '1234567'
        AttributePrivateMsgID  10002
@17:17:11.3211 [BSYNC] Trace: Sent
@17:17:11.3222 [gctmi] TMsg [EventAgentLogout(1234567)] distributing to model
@17:17:11.3222 [gctmi] AgentLogin [1234567,id1248996,sRDY] distributing EventAgentLogout
@17:17:11.3222 [gctmi] AgentLogin [1234567,id1248996,sRDY] processLoggedOut
@17:17:11.3222 [gctm] AgentLogin [1234567,id1248996,sRDY] Changing state to 0
@17:17:11.3223 [0] 8.1.001.55 distribute_event: message EventAgentLogout
        AttributeExtensions    [53] 00 01 00 00..
                'AgentSessionID'        '0273KK5IJKBJP0F7K4AS22LAES00007K'
        AttributeEventSequenceNumber    0000000000007dca
        AttributeCustomerID    'Resources'
        AttributeTimeinuSecs    322304
        AttributeTimeinSecs    1463617031 (17:17:11)
        AttributeThisDN '1234567'
        AttributeThisQueue      '1242039'
        AttributeAgentID        '1248996'

Offline cavagnaro

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Re: GAD 7.6.4 -Agents get logged out after call is finished
« Reply #3 on: May 19, 2016, 01:14:44 AM »
Post GAD log level configuration

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Offline Defender451

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Re: GAD 7.6.4 -Agents get logged out after call is finished
« Reply #4 on: May 19, 2016, 03:01:05 AM »
[log]
ADDP=all
Ail=info
cfg-lib-debug=all
console=info
file=all, ../logs/gdesktop.log, 10, 20
filter=all, 5000
GD=all
GD.HTTP=all
GSD=all
root=all