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Author Topic: Custom States in CCPulse  (Read 1854 times)

Offline upk_singhm

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Custom States in CCPulse
« on: May 18, 2016, 10:00:42 AM »
Hi Team,
Where to begin from if I were to learn how to build scripts for CCPulse for some customized states let's say a mixed agent using Voice and Email I want to see their state as Ready and Not Ready for each media in a single window.

Basically want to learn customizing scripts in CCPulse.

appreciate your inputs.
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Offline Tambo

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Re: Custom States in CCPulse
« Reply #1 on: May 18, 2016, 10:45:34 AM »
use search function there are a few on here
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Offline Kubig

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Re: Custom States in CCPulse
« Reply #2 on: May 18, 2016, 12:00:23 PM »
You can use the CurrentState stats with used filter based on mediaType
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Offline upk_singhm

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Re: Custom States in CCPulse
« Reply #3 on: May 18, 2016, 01:11:14 PM »
hi Kubig,
Can you elaborate a bit about the procedure to do that. I have never worked in detail with CCPulse or a guide that will help me do that if you can point me to that?

Appreciate your help.

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Offline Tambo

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Re: Custom States in CCPulse
« Reply #4 on: May 18, 2016, 02:11:22 PM »
here's just a few from search bar

http://www.sggu.com/smf/index.php/topic,7406.msg31735.html#msg31735
http://www.sggu.com/smf/index.php/topic,6600.msg28777.html#msg28777
http://www.sggu.com/smf/index.php/topic,6785.msg29573.html#msg29573
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