Hello Everyone :
I am currently working to develop a chat agent desktop,Chat transfer function I can already use, but after switching party answers, the initiator
can't remove party, please give me pointers to what the value is missing, please? Thank you help !
[code]
18:06:52.220 Trc 26016 Sending message 'EventInvite' ('127') to client 'ChatClient' - Agent application:162:1904, message attributes:
attr_ticket_id [int] = 250
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Chat inbound queue"
attr_itx_media_type [str] = "chat"
attr_itx_submitted_by [str] = "ChatServer"
attr_itx_state [int] = 2 [ROUTING]
attr_itx_is_online [int] = 1
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_to_router_at [str] = "2016-04-06T10:06:52Z"
attr_itx_placed_in_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_moved_to_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submit_seq [str] = "64033577"
attr_itx_place_in_queue_seq [str] = "64033577"
attr_itx_user_data [list, size (unpacked)=851, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_in_queues [list, size (unpacked)=43] =
'Chat request transcript send queue' [str] = ""
attr_out_queues [list, size (unpacked)=4] =
18:06:52.220 Trc 26020 Distributing message 'EventAgentInvited' ('166'), message attributes:
attr_extension [list, size (unpacked)=73] =
'Reasons' [list] = (size=16)
'RTR' [int] = 113
'ReportingEventSequenceNumber' [str] = "64033586"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Chat inbound strategy"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2016-04-06T10:06:52Z"
attr_party_type [int] = 2 [AGENT]
attr_tenant_id [int] = 101
attr_place_id [str] = "1003"
attr_agent_id [str] = "3333"
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Chat inbound queue"
attr_itx_media_type [str] = "chat"
attr_itx_submitted_by [str] = "ChatServer"
attr_itx_state [int] = 2 [ROUTING]
attr_itx_is_online [int] = 1
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_to_router_at [str] = "2016-04-06T10:06:52Z"
attr_itx_placed_in_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_moved_to_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submit_seq [str] = "64033577"
attr_itx_place_in_queue_seq [str] = "64033577"
attr_itx_user_data [list, size (unpacked)=851, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_ticket_id [int] = 250
attr_operation [int] = 4 [ROUTE]
18:06:55.430 Trc 26015 Received message 'RequestAccept' ('128') from client 'ChatClient' - Agent application:162:1904, message attributes:
attr_ref_id [int] = 34
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_ticket_id [int] = 250
attr_initial_in_focus_state [int] = 1
18:08:41.507 Trc 26015 Received message 'RequestTransfer' ('110') from client 'ChatClient' - Agent application:162:1904, message attributes:
attr_ref_id [int] = 39
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_agent_id [str] = "1111"
18:06:55.430 Trc 26016 Sending message 'EventAck' ('125') to client 'ChatClient' - Agent application:162:1904, message attributes:
attr_ref_id [int] = 34
18:08:41.507 Trc 26016 Sending message 'EventInvite' ('127') to client 'ChatClient' - Agent application:163:1816, message attributes:
attr_ticket_id [int] = 251
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Chat inbound queue"
attr_itx_media_type [str] = "chat"
attr_itx_submitted_by [str] = "ChatServer"
attr_itx_state [int] = 3 [HANDLING]
attr_itx_is_online [int] = 1
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_at [str] = "2016-04-06T10:06:48Z"
attr_itx_delivered_at [str] = "2016-04-06T10:06:55Z"
attr_itx_submitted_to_router_at [str] = "2016-04-06T10:06:52Z"
attr_itx_placed_in_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_moved_to_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submit_seq [str] = "64033577"
attr_itx_place_in_queue_seq [str] = "64033577"
attr_itx_user_data [list, size (unpacked)=851, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_itx_assigned_at [str] = "2016-04-06T10:06:55Z"
attr_itx_assigned_to [str] = "3333"
attr_parties [list, size (unpacked)=51] =
'1003' [list] = (size=38)
'place_id' [str] = "1003"
'agent_id' [str] = "3333"
attr_in_queues [list, size (unpacked)=43] =
'Chat request transcript send queue' [str] = ""
18:08:45.507 Trc 26015 Received message 'RequestAccept' ('128') from client 'ChatClient' - Agent application:163:1816, message attributes:
attr_ref_id [int] = 40
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_ticket_id [int] = 251
attr_initial_in_focus_state [int] = 1
18:08:45.507 Trc 26016 Sending message 'EventPartyAdded' ('132') to client 'ChatClient' - Agent application:162:1904, message attributes:
attr_actor_type [int] = 2 [AGENT]
attr_actor_tenant_id [int] = 101
attr_actor_place_id [str] = "1003"
attr_actor_agent_id [str] = "3333"
attr_event_time [str] = "2016-04-06T10:08:45Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "Accepted"
attr_reason_desc [str] = "Invitation accepted"
attr_party_type [int] = 2 [AGENT]
attr_tenant_id [int] = 101
attr_place_id [str] = "1001"
attr_agent_id [str] = "1111"
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Chat inbound queue"
attr_itx_media_type [str] = "chat"
attr_itx_submitted_by [str] = "ChatServer"
attr_itx_state [int] = 3 [HANDLING]
attr_itx_is_online [int] = 1
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_at [str] = "2016-04-06T10:06:48Z"
attr_itx_delivered_at [str] = "2016-04-06T10:06:55Z"
attr_itx_submitted_to_router_at [str] = "2016-04-06T10:06:52Z"
attr_itx_placed_in_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_moved_to_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submit_seq [str] = "64033577"
attr_itx_place_in_queue_seq [str] = "64033577"
attr_itx_user_data [list, size (unpacked)=851, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_itx_assigned_at [str] = "2016-04-06T10:06:55Z"
attr_itx_assigned_to [str] = "3333"
attr_operation [int] = 1 [TRANSFER]
18:08:45.522 Trc 26016 Sending message 'EventPartyRemoved' ('133') to client 'ChatClient' - Agent application:163:1816, message attributes:
attr_actor_type [int] = 2 [AGENT]
attr_actor_tenant_id [int] = 101
attr_actor_place_id [str] = "1003"
attr_actor_agent_id [str] = "3333"
attr_event_time [str] = "2016-04-06T10:08:45Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "TransferComplete"
attr_reason_desc [str] = "Transfer completed"
attr_party_type [int] = 2 [AGENT]
attr_tenant_id [int] = 101
attr_place_id [str] = "1003"
attr_agent_id [str] = "3333"
attr_itx_id [str] = "00007aBFSA9F0DYS"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Chat inbound queue"
attr_itx_media_type [str] = "chat"
attr_itx_submitted_by [str] = "ChatServer"
attr_itx_state [int] = 3 [HANDLING]
attr_itx_is_online [int] = 1
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submitted_at [str] = "2016-04-06T10:06:48Z"
attr_itx_delivered_at [str] = "2016-04-06T10:06:55Z"
attr_itx_submitted_to_router_at [str] = "2016-04-06T10:06:52Z"
attr_itx_placed_in_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_moved_to_queue_at [str] = "2016-04-06T10:06:48Z"
attr_itx_submit_seq [str] = "64033577"
attr_itx_place_in_queue_seq [str] = "64033577"
attr_itx_user_data [list, size (unpacked)=851, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_itx_assigned_at [str] = "2016-04-06T10:08:45Z"
attr_itx_assigned_to [str] = "1111"
attr_operation [int] = 1 [TRANSFER]
attr_target_type [int] = 1 [AGENT]
attr_target_place [str] = "1001"
attr_target_agent [str] = "1111"
[/code]
