How can I read agent and application configuration in WDE/IWS?

[Gabi]

I am writing a WDE extension. I have been told that I can access the application and agent configuration via the config manager (container.Resolve<IConfigManager>), but the config manager's interface is far from friendly.

Could someone please show me an example of how to get the contents of a configuration section?

Thank you in advance.

[Kubig]

IConfigManager cfgMgr = container.Resolve<IConfigManager>;
cfgMgr.GetValue("name of the option on WDE object");

Do not know what is not friendly on that..

[Gabi]

I would like to get the contents of an arbitrary section. Does IConfigManager only return the options of the interaction-workspace section? And is there any way to get the agent's configuration?

[abudwill]

There is probably an interface in the IWS API that allows you to get the agent information, but I am not familiar with it off the top of my head.  Search through the included .chm help file for *Manager* and see if you come up with anything.

If all else fails you can use PSDK from your WDE extension, CfgPersonQuery is what you would want to look up in the PSDK documentation.

[Gabi]

Perhaps there is a way to access the ConfServerProtocol?

[abudwill]

There is, perhaps through IAgent / IAgentManager (I forget the name of the interface and dont have the .chm files installed right now).

[daniel_san]

You can try to read some configuration directly by IAgent.

Try with IConfigurationService.

Regards.

[Gabi]

Thanks, daniel_san, that looks promising. However, I'm still having some problems.

I have done the following.

[code]IConfigurationService = container.Resolve<IConfigurationService>
RequestReadObjects requestReadObjects =
                RequestReadObjects.Create(
                    (int)CfgObjectType.CFGApplication,
                    filterKey);
configurationService.ConfigServerProtocol.Request(requestReadObjects);[/code]

I have an Event Broker to handle the EventObjectsRead, which I know is deprecated but I still don't know a better way to do it, and in any case that worked when I created my own connection to the Config Server, but now...

This simply doesn't work. WDE gets stuck in some infinite loop and no log is produced.

Does anyone have any idea what I did wrong, and what should be done instead? Is it possible that the ConfigServerProtocol was not yet initialized or something?

Thanks in advance.

[cavagnaro]

On CfgServer logs do you see your request?

[PeteHoyle]

[quote author=Gabi link=topic=9465.msg42957#msg42957 date=1459869466]
Thanks, daniel_san, that looks promising. However, I'm still having some problems.

I have done the following.

[code]IConfigurationService = container.Resolve<IConfigurationService>
RequestReadObjects requestReadObjects =
                RequestReadObjects.Create(
                    (int)CfgObjectType.CFGApplication,
                    filterKey);
configurationService.ConfigServerProtocol.Request(requestReadObjects);[/code]

I have an Event Broker to handle the EventObjectsRead, which I know is deprecated but I still don't know a better way to do it, and in any case that worked when I created my own connection to the Config Server, but now...

This simply doesn't work. WDE gets stuck in some infinite loop and no log is produced.

Does anyone have any idea what I did wrong, and what should be done instead? Is it possible that the ConfigServerProtocol was not yet initialized or something?

Thanks in advance.
[/quote]

Which application(s) are you trying to get and which information do you need from them?

[Gabi]

[quote author=PeteHoyle link=topic=9465.msg42959#msg42959 date=1459877797]
Which application(s) are you trying to get and which information do you need from them?
[/quote]I'm trying to access the WDE application and get the [b]whole[/b] configuration, not just the interaction-workspace section.

I will - eventually - need information about the current agent, agent groups and campaigns too.

I'm afraid I don't know much about reading config server logs, but here's the log of the last 2 minutes (I closed WDE right after I failed to read the configuration):

http://pastebin.com/4CSyqrN3

I think the request on line 1641 may be mine, but it may also be the one WDE does on its own when it starts.

[Gabi]

Nevermind, it worked. I wasn't processing the result of the request correctly.

[cavagnaro]

Congrats! just a suggestion, try to test always with another app which is not the one on PRD, on CME you just clone the Application you are using on PRD and use that for your tests. Easier to debug

Can you please share your solution code here for reference?
Thanks and good luck!

[PeteHoyle]

[quote author=Gabi link=topic=9465.msg42991#msg42991 date=1460392615]
Nevermind, it worked. I wasn't processing the result of the request correctly.
[/quote]

Looks like you got it working, another method is like this:

IConfigurationService configService = container.Resolve<IConfigurationService>();
KeyValueCollection options =  configService.MyApplication.Options;

[Gabi]

[quote author=PeteHoyle link=topic=9465.msg42993#msg42993 date=1460449334]
[quote author=Gabi link=topic=9465.msg42991#msg42991 date=1460392615]
Nevermind, it worked. I wasn't processing the result of the request correctly.
[/quote]

Looks like you got it working, another method is like this:

IConfigurationService configService = container.Resolve<IConfigurationService>();
KeyValueCollection options =  configService.MyApplication.Options;
[/quote]Thanks! I've already done what I needed, but knowing about this is bound to prove useful someday.