Customisation dialing outboud

[caractacus]

[quote author=Gaia link=topic=9403.msg42584#msg42584 date=1457362365]
without OCS
[/quote]

Why?  This is exactly what OCS is for.

[Gaia]

hi cavagnaro,

I try to explain but my english is very bad

Whatever , our customer need to gain time because when an agent receives an interaction , there is  an automatic dialling for first number of the client but agent have to dial manually second and third number of the client quand le client ne repond pas au premier appel .  the need is
  - to detect if the first call is connected to client and connect it to agent .
- in case of no response do an Automatic dialing the following numbers.
- this call should be handled by the agent who treat interaction (email).


we think to use OCS , but as you said it's complex to maintain. and how to manage th time of prcessing by OCS ?
I haven't other ideas , and hope this forum will help me a bit

Br,
Br,

[cavagnaro]

Only way to detect the answer type before passing the call to agent is OCS/CPD or some other CPD with some Outbound app integrated to Genesys.
The how!? is a multiple choice, which needs to be designed and build by some Genesys expert according to your customer needs.

[Gaia]

Hi caractacus,
It's special case , it's not compaign , just call client on his mobile , work and work phone and connect him with an agent (the same agent who is received mail from client)
The question is how to use OCS for this case

[Gaia]

will see if it can be done by using Chained Records and treatments

thank's all for the help

[zafzef.mourad]

Kubig just give u the answer ...it's possible with different treatments

Envoyé de mon Nexus 5 en utilisant Tapatalk

[Gaia]

what about ORS ?

can ORS interact with GVP for CDP?

[cavagnaro]

ORS has nothing to do with CPD. Please at least read basic product description and features

[PeteHoyle]

If you have GVP have a read of the GVP documents, look for 'Supplementary Services Gateway'  (SSG) maybe you could use that to do you CPD..

[cavagnaro]

CPD is done by mediaserver or another CPD capable software/hardware with that option. SSG doesn't do CPD.

[PeteHoyle]

[quote author=cavagnaro link=topic=9403.msg42786#msg42786 date=1458666705]
CPD is done by mediaserver or another CPD capable software/hardware with that option. SSG doesn't do CPD.
[/quote]

I never used it, but reading the documents it seemed to suggest that SSG could use CPD using MediaServer or Media Gateway.


In CTI through SIP Server architectures, outbound calls are made through
either a Trunk Group DN or a Routing Point DN, depending on the kind of
voice application used to connect with the called party.
NGI Applications—Trunk Group Call Flow
For NGI applications, SIP Server sends the outbound INVITE through a Trunk
Group DN configured for MSML communication to GVP. SIP Server can apply
call progress detection (CPD) on the media gateway. After CPD, if the called
line is determined to be suitable, it is connected to the voice application.
GVPi Applications—Routing Point Call Flow
For GVPi applications, SIP Server places the originating call leg on a Routing
Point DN. SIP Server sends an INVITE to GVP as the media server (Voice over
IP Service DN with service-type set to msml). If the HTTP request specifies
CPD, then CPD can be performed on the media server. After CPD, if the called
line is determined to be suitable, the routing strategy can select a Place Group
to determine the Voice Treatment Port DN that will be sent in the INVITE to
Resource Manager, in order to select the IVR Profile for the voice application
to be connected to the customer.




Single CreateRequest with CPD Parameters

POST /SSG?TenantName=<tenant> HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate
Accept-Language: en-us
Content-Length: 1123
Content-Type: application/xml
Host: 172.24.129.81:9820
Pragma: no-cache
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0;
InfoPath.1; .NET CLR 2.0.50727)
Connection: Keep-Alive
<SSGRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CreateRequest
IVRProfileName="SSGProfile"
NotificationURL="http://172.24.129.86/Vamsi/Web/Outcome.xml"
Telnum="9884719189"
Token="T7034"
MaxAttempts="3"
TimeToLive="12000ms">
<cpd record="false"
postconnecttimeout="6000ms"
rnatimeout="6000ms"
preconnect="true"
detect="all"/>
</CreateRequest>
</SSGRequest>

[cavagnaro]

If he has GVP he already has MCP. SSG is only needed for GVP Outbound applications. If you have an OCS already, as OP states, the you configure it to dial via IP as you say by a trunk and trunk does the CPD request to the MS. SSG is not needed at all. Also , SSG is not able to do CPD, it just request MS to do it and let him know the result.
What he says is that if he can use ORS (??) as a CPD. And answer is definitively not. ORS doesn't have CPD capabilities as well as SSG.