Customisation dialing outboud

[Gaia]

Hello,

I am a little lost

Our customer wont to allow automatic dialing for different numbers provided by the customer (home, mobile, office) (allow automatic dialing and move to the next number)
Before when an interaction is sent to the agent(email) , the agent dial number to speak with customer and move to the next number if customer hanve not repond.
We want to do automatic dialing and  the call should be sent to the agent only is there a positive response.
I do not know how to handle this with the outgoing solution.
We are thinking about customization Is it possible to do multi ring  with the SIP server?

The customer goal is to save the time
Br

[Kubig]

Why not used the progressive campaign mode?

[Gaia]

Hi kubig,

Create list for each interaction ?

[Kubig]

Why for each interaction? Try to better describe your needs, from the description is not clear.

[Gaia]

sorry bad english

when agent receive an email for exemple , he have to dial 2 or 3 numbers given by the client.  we want to dial numbers simultaneously and send the call to the agent if there is positive response from the client.

[Kubig]

And how you want to solve the situation, where the customer will answer more than one call at one time? From my point of view, the business case is not good.

In general, you can achieve that only with customization within the platform.

[Gaia]

yes kubig the case is complicated and without anssurance to have gain of time

whatever currently the agents trying to call the first number and sometimes they hang up quickly and other times they do not try to call all the numbers. Our client wants to improve it

[Kubig]

As was mentioned before, trough the customization you shold be able to achieve your needs.

[Gaia]

without OCS

[Kubig]

It depends up to you. You can use the standard funcions of OCS and implement then to your custom solution. Or you can achieve that totally without OCS, but in this case it will need more customization from my point of view.

[Gaia]

what we need to do is to dial first number and detect if there is response and  send the call to the agent.
If there is no response dial next number.
maybe we can create calling list for each interaction. 

[Kubig]

So, you can easily add chain of numbers into existing calling list and set them to dial immediatelly with configured treatment, which will choose another number within the chain if the first number is not available or customer does not response. There is several possible approach how to do that, depends on environment, customer needs and of course buget and time to implement.

[cavagnaro]

Yeah, 1 CallList/Campaign per Agent would be the easiest way to implement. Of course, needs a maintenance later but is the cost of such "weird" requests. Guess not other agent can receive those calls because are independant? Or why not analyze the emails before routing and add the numbers to the calling list on the strategy itself?
So many ideas to do but seems lack of understanding of business rules as Kubig says the big stop for us to help.

[Gaia]

yes the agent who treats the interaction shoud receive those calls.

[cavagnaro]

Lol, so from many other aspects you only answer the simplest. How you expect us to help or what are you expecting to get?
There is no magical solution for your request, as a consultant and implementator you should advice your customer based on his real needs and identify his real problem.