Author Topic: Function onCallAbandoned (Read 8377 times)

deadmeat · « **on:** February 25, 2016, 12:03:56 PM »

Hello guys. Sorry for noob question. Was searching in Genesys documentation and on forum also, but unsuccessfully. Hope you guys can help. Here is the deal. In IRD routing strategy I have block with function oncallabandoned which sends call info to web server in case it was abandoned. Recently had done a lot of configuration changes in CME(to catch eventrelease from phone extensions). And discovered that now not only abandoned calls but all the calls after release are going through this function. Should it be like this guys ? And how can it be fixed ? Yhank you for your help in advance.

cavagnaro · « **Reply #1 on:** February 25, 2016, 01:11:45 PM »

And where are you putting this block on your strategy? Should be just before the target block.

deadmeat · « **Reply #2 on:** February 26, 2016, 07:36:22 AM »

It was one block before target block. Before target block I had a music block, playing music on hold. Before the music block I had oncallabandoned function. Now I've recompiled the strategy with oncallabandoned right before the target block but behavior is still the same :-(
For some reason URS treats all released calls as abandoned. Here is log for test call I've made:

[code]
======== DN Information =======
Number 9924
Access 9924
Agent 2056
Place Place_9924
Login 2056
Switch SIP_Switch
Type 1
===============================
============== Target Information =================
Name < ?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2 >
Location < SS_URS_p >
Type < GA >
STATE MAPPING - < ##state >:
Stat Value: DN info OK
Modelling : NA
===================================================

_I_I_0082026d1e7ead9e [01:0f] binding with TRG 22a5fc0 (VQ 228de10)
11:12:35.098_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <9924>(1241), type CfgDN value 1+0+0, reason <target selection>
11:12:35.098_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <2056>(476), type CfgPerson value 1+0+0, reason <target selection>
11:12:35.098_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <Place_9924>(582), type CfgPlace value 1+0+0, reason <target selection>
_I_I_0082026d1e7ead9e [07:0a] HERE IS WAIT (-1 sec)
_I_I_0082026d1e7ead9e [07:0a] HERE IS WAIT (120 sec)
_I_I_0082026d1e7ead9e [0E:10] HERE IS ROUTE_CALL: VQ=VQ_L1_PPP_INT_AZ_A_SIP_Switch, target=?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2
_I_I_0082026d1e7ead9e [01:10] binding with TRG 22a5fc0 (VQ 228de10)
_M_I_0082026d1e7ead9e [10:3c] COST for 2056@SS_URS_p.A (pO=0, TRG "?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2"(22a5fc0)) asked: from to , contract
_M_I_0082026d1e7ead9e [10:3c] cost from to , contract [table (,:0)] returns 0+0
request to 65200(SIP_p/SIP_b) message RequestUpdateUserData
AttributeReferenceID 7203909
AttributeUserData [614] 00 11 00 00..
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
AttributeConnID 0082026d1e7ead9e
AttributeThisDN '5003'
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.098_T_I_0082026d1e7ead9e [14:02] sending event 85 for vq VQ_L1_PPP_INT_AZ_A_SIP_Switch (0 0 0 1456470433 192 50)
request to 65200(SIP_p/SIP_b) message RequestDistributeEvent
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeTimeout 60
AttributeTimeinuSecs 98000
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeExtensions [193] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_p'
'VERSION' 'Version: 8.1.300.27'
'CLUSTER' 'URS_p'
'VQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'Location' 'SIP_Switch'
'CallUUID' '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1440] 00 32 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
AttributeANI '994555902585'
AttributeDNIS '555'
AttributeOtherDNRole 1
AttributeOtherDN '994555902585'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_L1_PPP_INT_AZ_A'
AttributeThisDN 'VQ_L1_PPP_INT_AZ_A'
AttributeCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.099_M_I_0082026d1e7ead9e [17:11] VQ 228de10 first available call: none, reason=(0)strategy
_I_I_0082026d1e7ead9e [0E:03] NO TRANSLATION for this call
request to 65200(SIP_p/SIP_b) message RequestUpdateUserData
AttributeReferenceID 7203910
AttributeUserData [101] 00 01 01 00..
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeConnID 0082026d1e7ead9e
AttributeThisDN '5003'
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.099_T_I_0082026d1e7ead9e [14:02] sending event 85 for vq VQ_L1_PPP_INT_AZ_A_SIP_Switch (0 0 0 1456470433 192 50)
request to 65200(SIP_p/SIP_b) message RequestDistributeEvent
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeTimeout 60
AttributeTimeinuSecs 99000
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeExtensions [193] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_p'
'VERSION' 'Version: 8.1.300.27'
'CLUSTER' 'URS_p'
'VQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'Location' 'SIP_Switch'
'CallUUID' '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1539] 00 33 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeANI '994555902585'
AttributeDNIS '555'
AttributeOtherDNRole 1
AttributeOtherDN '994555902585'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_L1_PPP_INT_AZ_A'
AttributeThisDN 'VQ_L1_PPP_INT_AZ_A'
AttributeCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.099_T_I_0082026d1e7ead9e [14:19] send to ts SIP_p RequestRouteCall to dn 9924 on (dnis= )
request to 65200(SIP_p/SIP_b) message RequestRouteCall
AttributeReferenceID 7203911
AttributeReason [14] 00 01 01 00..
'RTR' 125
AttributeRouteType 0 (RouteTypeUnknown)
AttributeExtensions [264] 00 09 00 00..
'CUSTOMER_ID' 'Resources'
'VQ' 'VQ_L1_PPP_INT_AZ_A_SIP_Switch'
'AGENT' '2056'
'PLACE' 'Place_9924'
'DN' '9924'
'ACCESS' '9924'
'SWITCH' 'SIP_Switch'
'NVQ' 1
'TARGET' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2@SS_URS_p.GA'
AttributeOtherDN '9924'
AttributeConnID 0082026d1e7ead9e
AttributeThisDN '5003'
..sent to cc-vm-psip-pr:3000(fd=14)
_A_I_0082026d1e7ead9e [0E:04] ----------->DEPARTURE(processing time 70)
11:12:35.099_M_I_0000000000000000 [10:1b] blocking: ag 2056, pl Place_9924, sw SIP_Switch dn 9924 for 5 sec by 1000000001, expire 1456470759
11:12:35.099_M_I_0082026d1e7ead9e [10:3a] update volume contracts tables: target 2056, group , tenant Resources
11:12:35.099_I_I_0082026d1e7ead9e [09:04] <<<<<<<<<<<<suspend interp(ROUTING), func:Wait timers:00000
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventACK(refid=-1)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged(refid=7203908)
11:12:35.113_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=5003, refid=7203908)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventACK(refid=-1)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged(refid=7203909)
11:12:35.113_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=5003, refid=7203909)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventACK(refid=-1)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged(refid=7203910)
11:12:35.113_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=5003, refid=7203910)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventACK(refid=-1)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventRouteUsed
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1539] 00 33 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '5003'
AttributeThisDNRole 2
AttributeThisQueue '5003'
AttributeOtherQueue '555'
AttributeOtherDN '994555902585'
AttributeOtherDNRole 1
AttributeThirdPartyDN '9924'
AttributeThirdPartyDNRole 2
AttributeReferenceID 7203911
AttributeReason [14] 00 01 01 00..
'RTR' 125
AttributeExtensions [57] 00 02 00 00..
'OtherTrunkName' 'Trunk_MSSBHQH01'
'BusinessCall' 1
AttributeTimeinSecs 1456470754 (11:12:34)
AttributeTimeinuSecs 320243
AttributeEventSequenceNumber 0000000022307f24
11:12:35.217_T_I_0082026d1e7ead9e [14:0c] EventRouteUsed(normal) is received for ts SIP_p[SIP_Switch] (this dn=5003)
_T_I_0082026d1e7ead9e [14:0a] del DN (SIP_p[SIP_Switch] 5003 2116ba0) controlled=1 calluuid=1 cleanup=0(ref.id=7203911)
_T_I_0082026d1e7ead9e [14:0a] there is no DNs for call, delivering in progress(0)
11:12:35.217_T_I_0082026d1e7ead9e [14:02] sending event 58 for vq VQ_L1_PPP_INT_AZ_A_SIP_Switch (1 1 0 1456470755 86 50)
request to 65200(SIP_p/SIP_b) message RequestDistributeEvent
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeTimeout 60
AttributeTimeinuSecs 217000
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeExtensions [193] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_p'
'VERSION' 'Version: 8.1.300.27'
'CLUSTER' 'URS_p'
'VQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'Location' 'SIP_Switch'
'CallUUID' '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeReason [14] 00 01 01 00..
'RTR' 125
AttributeUserData [1539] 00 33 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeANI '994555902585'
AttributeDNIS '555'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '9924'
AttributeOtherDNRole 1
AttributeOtherDN '994555902585'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_L1_PPP_INT_AZ_A'
AttributeThisDN 'VQ_L1_PPP_INT_AZ_A'
AttributeCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventDiverted
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.218 RLIB: request to 20(URS_b) message VirtualQueue(1000000202)
callid(1000000000) 0082026d1e7ead9e
data0(1000000200) 1099
data1(1000000201) 58
data3(1000000203) 'Resources'
_I_I_0082026d1e7ead9e [01:0f] binding with TRG 0 (VQ 0)
_I_I_0082026d1e7ead9e [01:10] binding with TRG 0 (VQ 0)
11:12:35.218_M_I_0082026d1e7ead9e [13:03] call (vq 230a620, id=987473, priority 5) doesn't wait for VQ 228de10 (name="VQ_L1_PPP_INT_AZ_A_SIP_Switch" stats=121 121 1) now (0)
request to 65200(SIP_p/SIP_b) message RequestDeletePair
AttributeReferenceID 7203912
AttributeDataKey 'RTargetAgentGroup'
AttributeConnID 0082026d1e7ead9e
AttributeThisDN '5003'
..sent to cc-vm-psip-pr:3000(fd=14)
11:12:35.218 Int 20002 interaction 0082026d1e7ead9e is routed to ?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2@SS_URS_p.GA
11:12:35.218_A_I_0082026d1e7ead9e [14:0d] <-----------DEPARTURE
_T_I_0082026d1e7ead9e [0E:0d] routing done
Time to receive acknowledgement of call sending(msec) < 189 >
11:12:35.218_I_I_0082026d1e7ead9e [09:05] >>>>>>>>>>>>resume interp(0), func:Wait
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrMSISDN1(LOCAL) <- STRING: "994"
11:12:35.218_I_I_0082026d1e7ead9e [09:04] <<<<<<<<<<<<suspend interp(WAIT_EVENT), func:SuspendForEvent timers:00010
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventDiverted
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1539] 00 33 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '5003'
AttributeThisDNRole 2
AttributeThisQueue '5003'
AttributeOtherQueue '555'
AttributeThirdPartyDN '9924'
AttributeThirdPartyDNRole 2
AttributeOtherDN '994555902585'
AttributeOtherDNRole 1
AttributeExtensions [57] 00 02 00 00..
'OtherTrunkName' 'Trunk_MSSBHQH01'
'BusinessCall' 1
AttributeTimeinSecs 1456470754 (11:12:34)
AttributeTimeinuSecs 320840
AttributeEventSequenceNumber 0000000022307f26
11:12:35.218_T_I_0082026d1e7ead9e [14:0c] EventDiverted is received for ts SIP_p[SIP_Switch] (this dn=5003)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventRinging
AttributeOtherDN '994555902585'
AttributeOtherDNRole 1
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1539] 00 33 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RTargetAgentGroup' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '9924'
AttributeAgentID '2056'
AttributeThisDNRole 2
AttributeThisQueue '5003'
AttributeOtherQueue '555'
AttributeExtensions [112] 00 04 00 00..
'OtherTrunkName' 'Trunk_MSSBHQH01'
'BusinessCall' 1
'NO_ANSWER_TIMEOUT' 15
'NO_ANSWER_ACTION' 'notready'
AttributeTimeinSecs 1456470754 (11:12:34)
AttributeTimeinuSecs 321968
AttributeEventSequenceNumber 0000000022307f2a
11:12:35.218_T_I_0082026d1e7ead9e [14:0c] EventRinging is received for ts SIP_p[SIP_Switch] (this dn=9924)
11:12:35.218_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <9924>(1241), type CfgDN value 0+0+0, reason <arrived>
11:12:35.218_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <2056>(476), type CfgPerson value 0+0+0, reason <arrived>
11:12:35.218_M_I_0082026d1e7ead9e [10:2f] RStatCallsInQueue update: object <Place_9924>(582), type CfgPlace value 0+0+0, reason <arrived>
_T_I_0082026d1e7ead9e [14:09] add DN SIP_p 9924 <9924@SIP_Switch> (IVR 60 0082026d1e7ead9e 2116ba0) to the call 1840851-2261690 truly:11
11:12:35.219_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: CHANGE OF STATE (WaitForNextCall->CallRinging)[1456470755 1 0]
_M_I_ [10:17] -ready MEDIA chat[5] (type=38 time=1456470755) for ag 2056(476), pl Place_9924(582), WaitForNextCall time=1456470755
_M_I_ [10:37] stat ATT for MEDIA voice (type=0), time=(1456470755 S=1456470755 R=1456470755): busy 91=0+0
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: voice media status: 1 1 0
_M_I_ [10:17] -ready MEDIADN voice[0] 9924 @ SIP_Switch (type 1 CallRinging time=1456470755) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470755
_M_I_ [10:17] -ready MEDIADN chat[5] 9924 @ SIP_Switch (type 1 CallRinging time=1456470755) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470755
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: 0(3) ready DNs reported, dT=0
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventACK(refid=-1)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1432] 00 32 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '9924'
AttributeThisDNRole 2
AttributeThirdPartyDN '5003'
AttributeTimeinSecs 1456470754 (11:12:34)
AttributeTimeinuSecs 326432
AttributeEventSequenceNumber 0000000022307f2d
11:12:35.221_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=9924, refid=0)
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged(refid=7203912)
11:12:35.222_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=, refid=7203912)

received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventOffHook
AttributeThisDN '9924'
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeTimeinuSecs 369577
AttributeEventSequenceNumber 0000000022307f37
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventEstablished
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1432] 00 32 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '9924'
AttributeAgentID '2056'
AttributeThisDNRole 2
AttributeThisQueue '5003'
AttributeOtherQueue '555'
AttributeOtherDN '994555902585'
AttributeOtherDNRole 1
AttributeReason [2] 00 00..
AttributeExtensions [76] 00 03 00 00..
'OtherTrunkName' 'Trunk_MSSBHQH01'
'BusinessCall' 1
'WrapUpTime' 3
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeTimeinuSecs 370038
AttributeEventSequenceNumber 0000000022307f39
11:12:36.266_T_I_0082026d1e7ead9e [14:0c] EventEstablished is received for ts SIP_p[SIP_Switch] (this dn=9924)
_T_I_0082026d1e7ead9e [14:09] add DN SIP_p 9924 <9924@SIP_Switch> (IVR 64 0082026d1e7ead9e 2116ba0) to the call 1840851-2261690 truly:11
11:12:36.267_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: CHANGE OF STATE (CallRinging->CallInbound)[1456470756 1 0]
_M_I_ [10:17] -ready MEDIA chat[5] (type=38 time=1456470756) for ag 2056(476), pl Place_9924(582), WaitForNextCall time=1456470756
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: voice media status: 1 1 0
_M_I_ [10:17] -ready MEDIADN voice[0] 9924 @ SIP_Switch (type 1 CallInbound time=1456470756) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470756
_M_I_ [10:17] -ready MEDIADN chat[5] 9924 @ SIP_Switch (type 1 CallInbound time=1456470756) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470756
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: 0(3) ready DNs reported, dT=0

received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAttachedDataChanged
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1469] 00 34 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
'AutoMarkDone' 'Yes'
'AMD_timeout' '1'
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '9924'
AttributeThisDNRole 2
AttributeThirdPartyDN '9924'
AttributeTimeinSecs 1456470755 (11:12:35)
AttributeTimeinuSecs 428189
AttributeEventSequenceNumber 0000000022307f40
11:12:36.323_T_I_0082026d1e7ead9e [14:32] EventAttachedDataChanged is received for ts SIP_p[SIP_Switch] (this dn=9924, refid=0)

received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventAgentNotReady
AttributeThisDN '9924'
AttributeAgentID '2056'
AttributeAgentWorkMode 3 (AfterCallWork)
AttributeTimeinSecs 1456470769 (11:12:49)
AttributeTimeinuSecs 684441
AttributeEventSequenceNumber 000000002230810c
AttributeExtensions [72] 00 02 01 00..
'WrapUpTime' 3
'AgentSessionID' '0024MGHV80ATH4CT0KSTO2LAES3SUTNF'
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventReleased
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 10144570
AttributeConnID 0082026d1e7ead9e
AttributeCallUUID '02BNTA1V7SATH4CT0KSTO2LAES09LIPQ'
AttributeUserData [1469] 00 34 00 00..
'DNIS' '555'
'FIRST_NAME' ''
'LAST_NAME' ''
'MSISDN' '994555902585'
'ERRSTATUS' ''
'SUBSID' ''
'WB_INDICATOR' 'NULL'
'SECCODE' ''
'URSCONNID' '0082026d1e7ead9e'
'ORIG_ANI' '994555902585'
'ORIG_DNIS' '555'
'APP_ID' '555'
'BALANCE' 'POSITIVE'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'CUSTOMER_TYPE' 'PPP'
'CUSTOMER_VALUE' 'B'
'LANGUAGE' 'AZ'
'SERVICE_TYPE' 'INT'
'COLLECTEDINPUT' 'start+1+0'
'IVRTENTER' '1456470727667.000000'
'IVRTLEAVE' '1456470754956.000000'
'IVRTSUBMENUENTER' '1456470748397.000000'
'IVR_BACK' 'back_to_ivr'
'MENU_ID' 'main0'
'SERVED_ANI' '994555902585'
'SERVICE_ID' 'PPP'
'SUBTREE_ID' 'INTERNET'
'TIMESTAMP_START' '1456470755'
'RPVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQID' '00RMQJ556OBBPCLU04STO2LAES00U48F'
'RVQDBID' '1099'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '2056'
'RTargetPlaceSelected' 'Place_9924'
'RTenant' 'Resources'
'RStrategyName' 'FM_CSR_Distribution'
'RStrategyDBID' '204'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2'
'PegAG?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2' 1
'AutoMarkDone' 'Yes'
'AMD_timeout' '1'
AttributeDNIS '555'
AttributeANI '994555902585'
AttributeThisDN '9924'
AttributeAgentID '2056'
AttributeThisDNRole 2
AttributeThisQueue '5003'
AttributeOtherQueue '555'
AttributeOtherDN '994555902585'
AttributeOtherDNRole 1
AttributeExtensions [83] 00 03 00 00..
'OtherTrunkName' 'Trunk_MSSBHQH01'
'BusinessCall' 1
'ReleasingParty' '1 Local'
AttributeTimeinSecs 1456470769 (11:12:49)
AttributeTimeinuSecs 684777
AttributeEventSequenceNumber 000000002230810d
11:12:50.583_T_I_0082026d1e7ead9e [14:0c] EventReleased is received for ts SIP_p[SIP_Switch] (this dn=9924)
_T_I_0082026d1e7ead9e [14:0a] del DN (SIP_p[SIP_Switch] 9924 2116ba0) controlled=0 calluuid=1 cleanup=0(ref.id=0)
_T_W_0082026d1e7ead9e [14:0a] there is no DNs for call, selfdestruction(15)
11:12:50.583_I_I_0082026d1e7ead9e [09:05] >>>>>>>>>>>>resume interp(0), func:SuspendForEvent
11:12:50.583_I_I_0082026d1e7ead9e [07:38] HERE IS XDATA
_D_I_ [07:38] request 2090951 to dbserver URS_DBS_p sent: syn_prc_sats_get_subs_calls p_id_urs='0082026d1e7ead9e',p_msisdn='994555902585',p_id_lang='AZ',p_subs_type='PPP',p_out_status=@out
11:12:50.583_I_I_0082026d1e7ead9e [09:04] <<<<<<<<<<<<suspend interp(XDATA_EX), func:GetDataBaseInfo timers:00010
received from 65200(SIP_p)cc-vm-psip-pr:3000(fd=) message EventOnHook
AttributeThisDN '9924'
AttributeTimeinSecs 1456470769 (11:12:49)
AttributeTimeinuSecs 685241
AttributeEventSequenceNumber 000000002230810f
11:12:50.584_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: CHANGE OF STATE (CallInbound->CallInbound)[1456470770 1 0]
_M_I_ [10:17] -ready MEDIA chat[5] (type=38 time=1456470770) for ag 2056(476), pl Place_9924(582), WaitForNextCall time=1456470770
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: voice media status: 1 1 0
_M_I_ [10:17] -ready MEDIADN voice[0] 9924 @ SIP_Switch (type 1 CallInbound time=1456470756) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470770
_M_I_ [10:17] -ready MEDIADN chat[5] 9924 @ SIP_Switch (type 1 CallInbound time=1456470756) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470770
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: 0(3) ready DNs reported, dT=0
11:12:50.584_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: CHANGE OF STATE (CallInbound->AfterCallWork)[1456470770 1 0]
_M_I_ [10:17] -ready MEDIA chat[5] (type=38 time=1456470770) for ag 2056(476), pl Place_9924(582), WaitForNextCall time=1456470770
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: voice media status: 0 1 0
_M_I_ [10:17] -ready MEDIADN voice[0] 9924 @ SIP_Switch (type 1 AfterCallWork time=1456470770) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470770
_M_I_ [10:17] -ready MEDIADN chat[5] 9924 @ SIP_Switch (type 1 AfterCallWork time=1456470770) for ag 2056, pl Place_9924, WaitForNextCall time= 1456470770
_M_I_ [10:17] SO(22345b0 1670 2) ten=Resources name=2056@SS_URS_p.A: 0(3) ready DNs reported, dT=0
DEvent: nMsgID=MSG_RETRIEVED; nServer=0; nStatus=1; nRequestID=2090951; nProfileTime 4 szSQLCmd='SP Params'; pRecord=0x22f0750
key p_out_status [String] value: "Completed"
11:12:50.589_D_I_0082026d1e7ead9e [05:02] MSG_RETRIEVED(status success) is received from dbserver URS_DBS_p
DEvent: nMsgID=MSG_PROCCOMPLETED; nServer=0; nStatus=1; nRequestID=2090951; nProfileTime 4 szSQLCmd=''; pRecord=0x0
11:12:50.589_D_I_0082026d1e7ead9e [05:02] MSG_PROCCOMPLETED (status 1) is received from dbserver URS_DBS_p
11:12:50.589_I_I_0082026d1e7ead9e [09:05] >>>>>>>>>>>>resume interp(0), func:GetDataBaseInfo
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: "Completed"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrErrorCode(LOCAL) <- STRING: "Completed"
_I_I_0082026d1e7ead9e [09:04] OP_XCALL_NO_RESULT: func Exit returns INTERP_STOP(0), go to stop handling
_I_I_0082026d1e7ead9e [01:0a] <<<<<<<<<<<<stop interp
11:12:50.589_I_I_0082026d1e7ead9e [07:48] func will be continued(0,38e00082)
11:12:50.589_I_I_0082026d1e7ead9e [01:08] call (1840851-2261690) deleting Post_AbandonedCall_Data_1
11:12:50.589_I_I_0082026d1e7ead9e [07:49] func is continued(0,38e00082)
_I_I_0082026d1e7ead9e [07:42] jump to strategy *0x65*Post_AbandonedCall_Data_1 (crc=451008511)
11:12:50.589_I_I_0082026d1e7ead9e [09:06] >>>>>>>>>>>>start interp()
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_0082026d1e7ead9e [07:46] no error mode for this call
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
_I_I_0082026d1e7ead9e [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrANI(LOCAL) <- STRING: "994555902585"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrCONNID(LOCAL) <- STRING: "0082026d1e7ead9e"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrCUSTOMER_TYPE(LOCAL) <- STRING: "PPP"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrLANGUAGE(LOCAL) <- STRING: "AZ"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrSERVICE_TYPE(LOCAL) <- STRING: "INT"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lsrtTIMESTAMP_START(LOCAL) <- STRING: "1456470755"
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrTIMESTAMP_END(LOCAL) <- STRING: "1456470770"

11:12:50.589 Int 22000 Valuse are:9945559025850082026d1e7ead9ePPPAZINT14564707551456470770
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrSEND_STRING(LOCAL) <- STRING: "994555902585:0082026d1e7ead9e:PPP:AZ:INT:1456470755:1456470770:"

11:12:50.589 Int 22000 Send String is:994555902585:0082026d1e7ead9e:PPP:AZ:INT:1456470755:1456470770:
11:12:50.589_I_I_0082026d1e7ead9e [07:50] HERE IS XDATA
11:12:50.589_H_I_ [08:10] POST request 2090952 sent to HTTP Bridge:
URL: http://10.220.57.19:8080
Header:
Content: 994555902585:0082026d1e7ead9e:PPP:AZ:INT:1456470755:1456470770:
HTTPAuthent:1

11:12:50.589_I_I_0082026d1e7ead9e [09:04] <<<<<<<<<<<<suspend interp(WAIT_HTTP), func:GetHttpRequestInfo timers:00010

11:12:50.594_H_I_0082026d1e7ead9e [08:08] OK InfoMessage (200) is received from server ##HTTPSERVER, refid=2090952, hint=http
HTTPBody OK

11:12:50.594_I_I_0082026d1e7ead9e [09:05] >>>>>>>>>>>>resume interp(0), func:GetHttpRequestInfo
_I_I_0082026d1e7ead9e [09:04] ASSIGN: lstrOUTPUT_VALUE(LOCAL) <- STRING: "OK
"

11:12:50.594 Int 22000 Output value is:OK

_I_I_0082026d1e7ead9e [09:04] OP_XCALL_NO_RESULT: func Exit returns INTERP_STOP(0), go to stop handling
_I_I_0082026d1e7ead9e [01:0a] <<<<<<<<<<<<stop interp
11:12:50.594_I_I_0082026d1e7ead9e [01:08] call (1840851-2261690) deleting truly
0082026d1e7ead9e, 02/26/16@11:12:50.594, 5003(SIP_p) -> 9924@ [abandoned 856 0], tms: 15565= (N)8 + (T)56 + (X)16 + (S)0 + (W)0 + (F)15365 + (R)119, trg: ?:skillPPP >= 1 & skillAbroad >=1 & skillAbroad <=2 & skillAzeri >=1 & skillAzeri <=2
CALL (0082026d1e7ead9e) HISTORY ( Abandon ):
11:12:50.594 Int 20005 interaction 0082026d1e7ead9e is abandoned
[/code]

deadmeat · « **Reply #3 on:** February 26, 2016, 07:37:35 AM »

It still goes to:
11:12:50.589_I_I_0082026d1e7ead9e [01:08] call (1840851-2261690) deleting Post_AbandonedCall_Data_1
11:12:50.589_I_I_0082026d1e7ead9e [07:49] func is continued(0,38e00082)
_I_I_0082026d1e7ead9e [07:42] jump to strategy *[b]0x65*Post_AbandonedCall_Data_1[/b] (crc=451008511)

cavagnaro · « **Reply #4 on:** February 26, 2016, 10:06:27 AM »

is there a SuspendForEvent function?

deadmeat · « **Reply #5 on:** February 26, 2016, 11:47:58 AM »

Yes. Aftet successful routing there is suspend for event release.

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deadmeat · « **Reply #6 on:** February 26, 2016, 11:49:38 AM »

They can't work both in the same strategy ?

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cavagnaro · « **Reply #7 on:** February 26, 2016, 12:21:53 PM »

And what does it is for?

deadmeat · « **Reply #8 on:** February 26, 2016, 12:47:57 PM »

Triggers Oracle procedure, on receiving eventrelease. After successful call distribution. Some kind of customer satisfaction survey.

cavagnaro · « **Reply #9 on:** February 26, 2016, 02:43:36 PM »

Try removing that part and just leave the onCallAbandon. Do a couple of tests.

deadmeat · « **Reply #10 on:** February 26, 2016, 03:22:33 PM »

Currently this is difficult. This survey is needed. Maybe later. Is it a bug, that this functions cant work together ?

hsujdik · « **Reply #11 on:** February 26, 2016, 04:00:26 PM »

Or you could update the onCallAbandoned to do nothing after the target selection

cavagnaro · « **Reply #12 on:** February 26, 2016, 04:01:27 PM »

No clue, never saw them working together.
SuspendForEvent may create a distortion on function.

terry · « **Reply #13 on:** February 26, 2016, 04:58:58 PM »

Call abandoned for URS is a bit wider concept then just receiving EventAbandoned. Consider case that call was sent to some IVR DN while waiting available agent and customer hang up while call is still on IVR. It is the same call abandoned but there is no any EventAbandoned in this case but just EventReleased. Up to my knowledge getting EventReleased which is not part of call transfer scenarios can make URS think that call is abandoned.
You can adjust behavior of strategy reacting on abandoned to make it more smarter (as hsujdik proposed) or even simpler - just cancel reaction on call abandoning when you don't need it anymore - just call the function again with empty argument OnCallAbandoned[''] before making SuspendForEvent for EventReleased (in other words activate reaction on abandoning before target it and cancel it just after)

cavagnaro · « **Reply #14 on:** February 26, 2016, 06:28:26 PM »

Thanks terry for the clarification.

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Author Topic: Function onCallAbandoned (Read 8377 times)

deadmeat

Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned

deadmeat

Re: Function onCallAbandoned

hsujdik

Re: Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned

terry

Re: Function onCallAbandoned

cavagnaro

Re: Function onCallAbandoned