How to evaluate a skill expression to obtain an agent preview

[fabio.meschini]

Hi all,

I need to implement a preview of the agents returned by the evaluation of a skill expression. Can anyone can help me to find the correct psdk API to use, if any, to develop this requirement? 

thank you in advance,
bye,
Fabio

[cavagnaro]

You can create views on CCpulse for that group of agents, of course, a virtual group of agents.
With that same idea using Psdk would be just to monitor that agent group.

[RobertH]

Hi
Depending from what you want to achieve.
Creating VAG you will have dependency to configuration. I thing it makes sense to use config PSDK and read content of VAG. You will get list of Persons.
Easy but you have to know agent group names.

If you don't want to have dependency from configuration, you can perform config server PSDK "RequestReadObjects" and get all Persons in event "EventObjectsRead".

Then locally check skills of agents one by one.
Anyway I would use config server PSDK for that.

Regards
Robert

[Kubig]

In case, when you want to use PSDK, it is better (from my point of view) to use CfgQueries

[RobertH]

Yes working with Aplication blocks may make life easier. You will have set of predefined queries to use.