Nortel Meridian problems

[Richard]

Would someone also be able to send me a copythese tricks.

Thanks,
Richard.

[Patrick]

We had the same problems here on both avaya and Nortel. Could you send me your list please ?

[Vic]

What is URS?

It is a Genesys software that allows you to route calls without using PBX ACD functionality. In my opinion, it is much more intelligent, efficient and is really easy to operate. The GUI makes it really simple, plus any one can do it. On top of that, since it is integrated into what I call "Genesys universe" you actually can see all the agents, skills, agent groups, etc that you have registered in CME, making your routing plans much easier to make and to use. It IS a bit expensive, but if your call center is not small, depending on what you are doing, perhaps URS might work for you as well.

Personally, I love the thing.

[Paulo]

Be aware that Genesys URS doesn't integrate smothly with Nortel Meridian/Symposium.
The problem is that URS cannot route calls to ACD Position Id (In Calls key), so you loose many ACD functionalities depending on you call center configuration.
I'd recomend you to visit other sites in your country (if possible) to check the system working, and whether it attends your needs. And if you choose for buying it, please make sure the implementation team has expierence and knowledge in both Genesys and Nortel systems.
Although my company bought the whole system, after many tries during the deployment, e decided not to implement the URS, and to keep routing calls through Symposium. But it was too late.
But as I said, it depends on your contact center configuration and culture.
Paulo

[Anton]

Can I also get a copy of the list?

Thanks

[Steve P]

Could we get a copy of that list?

[Fabio]

hi everybody

Can i configure a telephone on multi queue with Northel

[shank]

Could me too have a copy of that list?

Thanks in advance
Shashank

[Mark]

First time caller, had the link for a long time. Could you send me a list also.

[Jan Galvin]

Can I get a copy of list to please. Thanks

[Robert]

Could I also have a copy of the list of tricks. Many thanks

[Michel]

Can I have a copy of that list,
Thanks

[Anton]

Hi Tony,

Were you able to resolve your problems? We are running into the same problems on a Nortel Meridian 81C with Genesys 6.5. Apparantly there is a DND message that is sometimes not received by Genesys and this causes the loss of sync between the Tserver and Statserver.

It was recommended to us to upgrade from Mlink to MLS. Did you use Mlink at that stage?

Anton

[Tony]

Anton,

Yes still experience same issue. Running 6.5 TServer with MLS link. Heard issues are resolved in 7.0, but still waiting to hear from customers who upgraded and no longer see these issues.

Tony

[shashank patil]

Can I also have the copy of these tricks please?
Thanks in advance