Calltable update in Inbound calls

[rajkishor09]

I know its nor possible use "UpdateCallCompletionStat" as I don't have record handle for inbound calls. But my requirement is to update call table for inbound calls. I want to update custom fields when I receive Inbound call using SDK, no database interaction. I was searching for this but didn't get where to start. I have [b]Genesys SDK 8.1[/b]. I want to search record based on some parameter and update some custom fields.

Do you think its possible?

[cavagnaro]

Sorry but you seem not to even understand how Genesys works...
You can't update a 3rd party table with PSDK, as PSDK as the name states is for Genesys. How you expect to update some table without connecting to it??

[rajkishor09]

I was assuming if we can add records to calltable using PSDK then updation is also possible. 

[cavagnaro]

You don't add records to an X table, OCS it is part of Genesys structure and has its own API. You use PSDK to call that OCS API only.
Again, please read more about Genesys so you understand it more. Check architecture diagrams and components. Will help you in the future