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Author Topic: Turn Off Statistics in IWS  (Read 2651 times)

Offline rkd

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Turn Off Statistics in IWS
« on: June 12, 2014, 04:05:45 PM »
Hi

Is there any method to turn off the IWS statistics so that it wont pull stats from stat server?

If I remove the kpi.displayed-kpis and statistics.displayed-statistics values, will it stop pulling stats. Please advise.
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Offline cavagnaro

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Re: Turn Off Statistics in IWS
« Reply #1 on: June 12, 2014, 04:37:26 PM »
Delete the KPIs...you just deleted what has to be shown on the agent.
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Offline rkd

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Re: Turn Off Statistics in IWS
« Reply #2 on: June 12, 2014, 07:22:04 PM »
thank you. I did it.

But still the vq names are displaying as headings. So I was wondering whether can we disable the MyStats and CCstats sections in IWS itself.


Regards
Deepu
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Offline cavagnaro

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Re: Turn Off Statistics in IWS
« Reply #3 on: June 12, 2014, 11:53:30 PM »
Where are they being shown?? can you post a screenshot?
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Offline fstephenster

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Re: Turn Off Statistics in IWS
« Reply #4 on: August 13, 2014, 10:12:10 AM »
You can disable it in the Agent Roles for IWS. Can Use Statistics as unassigned option will help you.
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