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Author Topic: Chat EWT  (Read 3635 times)

Offline water235

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Chat EWT
« on: April 22, 2013, 07:47:13 AM »
Hi, Currently EWT (Estimated Wait Time) predefined statistics is not supported for chat interactions. Please let me know how we can calculate EWT for chat.
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Offline Kubig

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Re: Chat EWT
« Reply #1 on: April 22, 2013, 08:41:25 AM »
Use available statistics for interaction queue and calculate EWT on queue lvl
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