Calls entering the exit block after target block timeout

[New...]

Hi,

We are using target block and given timeout of 10 secs. If no target available, we are assigning priority and looping for 5 times the target block. In that case, the callers can wait in queue for 50 secs and once it reaches 5 times, we are exiting the strategy. In this case, which queue stat gets incremented (abandoned/forwarded/cleared) and RP/queue entered would be 1 or 5?

[cavagnaro]

distributed.
But distributed to where?? where does the red port takes the call? On outbound would be dropped call

[fnunezsa]

[quote]which queue stat gets incremented (abandoned/forwarded/cleared)[/quote]
cleared

[quote]RP/queue entered would be 1 or 5[/quote]
Depends on the stat you're using. If you're using Total_Entered then the value will be 5, but if you're using Total_Calls_Entered

[cavagnaro]

Cleared calls are only valid for Virtual Queues. Routing Points don't generate such ones.