PABX v7 and CC 7 - Tserver V8 compatibility

[seanh]

Hi everyone,

Our customer is due to upgrade their switch to PABX 7 and CC 7 (they run a Nortel Meridian rel 25 switch) so as a pre-req, we have been informed that we need to upgrade to TServer V8.

But, according to Genesys support, PABX 7 is not currently on the support matrix so in the event of us experiencing any issues, they would assist in diagnosis, but would not develop any hot fixes yet until it is fully supported.

Q: Has anyone had any experience with PABX 7 with a Tserver 8 and if so, do we have anything to worry about ?
Q: Has anyone had and major successes / failures with this setup ?

Sorry that the question is a bit open ended......all input is gratefully appreciated. 

Rgds,
Sean

[47245]

Hello, my company upgraded our nortel Option 81c to pbx release 7 and also ccms 7 and moved from tserver 7.6 to 8.  The genesys transition went well, after the switch upgrade issues were worked out.  We had major issue with our agent phone version and the switch/ccms upgrade.  We had to back out our initial switch upgrade because we had a phantom rolling disconnect of agent phones.  The issue was fixed by a patch from nortel and everything ran smoothly from there.  So in review, the actual genesys upgrade went smooth, but the switch upgrade had issues due to our telephone hardware. 

Hope this helps, Thanks!

[47245]

Also, I believe that nortel and genesys have now approved release 7 as supported from our upgrade.

[seanh]

Hi 47245 - many thanks for your input.

When you say "phantom rolling disconnect", can you expand on that please as to what the symptoms were.

I have asked GenesysLabs for confirmation as to when PABX 7 and CC 7 will be supported "officially" and they are evidently checking with Tier 3 so i'm not entirely sure that it is fully supported yet.

Do you have a document that says otherwise ?