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Author Topic: Call Concentrator  (Read 3299 times)

Offline kishore

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Call Concentrator
« on: December 20, 2009, 03:19:50 PM »
Hi Guys!

Can you please post any documentation/quick reference guide (possibly with any screen shots) on call concentrator?


Thanks in advance
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Offline Adam G.

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Re: Call Concentrator
« Reply #1 on: December 20, 2009, 05:34:34 PM »
Have you thought about downloading them from the Genesys Tech Support website?

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Offline kishore

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Re: Call Concentrator
« Reply #2 on: December 21, 2009, 02:43:06 PM »
yes! but i am looking for something like tony's rough guides.
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tony

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Re: Call Concentrator
« Reply #3 on: December 22, 2009, 07:42:02 AM »
....A Rough Guide for Call Concentrator.. with the SCDR, GCDR, EVREF, EVREFX, AREC and EVDATA Tables which provide an ODS of call data...?  Really...?  I thought the ICON>Infomart Guide was a bit forward-looking... lol

Seriously though - there is a Deployment Guide, a Getting Started Guide, a Master Index and a Reference Manual available on the Genesys Knowledge Base - is that not enough...?

Maybe you can think of some specific questions you want to ask, here...?

Unless anyone else wants a Rough Guide to Call Concentrator...?

Tony

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