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Author Topic: Record all GVP interaction - ASR  (Read 3510 times)

Offline cavagnaro

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Record all GVP interaction - ASR
« on: December 16, 2009, 12:07:37 AM »
Hi guys,
For a quality issue customer would like to record all ASR interactions in order to hear what customers are making as an Input. Do you know if this is possible? The record object in GVP Studio doesn't seems to be what I need.
Thanks
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Offline cavagnaro

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Re: Record all GVP interaction - ASR
« Reply #1 on: December 16, 2009, 12:40:26 AM »
Hum this seems to be only possible using CCXML which is only supported by GVP 8...damn
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Offline cavagnaro

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Re: Record all GVP interaction - ASR
« Reply #2 on: December 16, 2009, 01:33:55 AM »
StartTrxnRecording  will do the job :)
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Juan Perez

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Re: Record all GVP interaction - ASR
« Reply #3 on: December 16, 2009, 05:45:01 AM »
SIP Server + Stream Manager?
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Offline blakemas

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Re: Record all GVP interaction - ASR
« Reply #4 on: December 17, 2009, 08:04:58 PM »
Is the customer after the utterance?  Shouldn't the ASR have a setting to capture those for tuning?  On our First Contact Platform they use Nuance 8.x and the utterances are captured and stored...

sb
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Offline cavagnaro

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Re: Record all GVP interaction - ASR
« Reply #5 on: December 17, 2009, 08:40:40 PM »
In Nuance 3 it seems that option is not available, using that Studio Object solved the issue and it is great now to listen and tune the voices  :D
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Offline blakemas

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Re: Record all GVP interaction - ASR
« Reply #6 on: December 17, 2009, 09:02:04 PM »
Ahh...  nice work!  ;D
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