Hi Rene,
There is a problem while uploading attachments - displays not able to write in attachment directory...
@16:58:19.4840 [tsapi] (processEstablishedEvent)
@16:58:19.4840 [csta] (processEstablishedEvent)
@16:58:19.4840 [tsapi] filtering lastRedirectDevice for EventEstablished
@16:58:19.4840 [gctmi] TMsg [EventEstablished(6719)] distributing to model
@16:58:19.4840 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] distributing EventEstablished
@16:58:19.4840 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] processEstablished
@16:58:19.4840 [gctmi] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] processEstablished
@16:58:19.4840 [gctmi] Address [6719,tDN,sOFFH] processOffHook
@16:58:19.4840 [gctmi] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] EventEstablished ignored, already in state.
16:58:29.484 Trc 04541 RequestHoldCall received from [556] (00000060 GIS_Interactions 10.176.201.105:4284)
message RequestHoldCall
AttributeConnID 008f01b15b52f5db
AttributeExtensions [2] 00 00..
AttributeReferenceID 824
AttributeReason [2] 00 00..
AttributeThisDN '6719'
16:58:29.484 Int 04543 Interaction message "RequestHoldCall" received from 556 ("GIS_Interactions")
@16:58:29.4840 [gctmi] Distributing request RequestHoldCall
@16:58:29.4840 [csta] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] (reqHoldCall)
@16:58:29.4840 [>>] CSTA_REQUEST invokeID 589364
cstaHoldCall
{
acsHandle 14754736
activeCall
{
callID 10206
deviceID '6719'
devIDType 0
}
reservation 1
}
@16:58:29.5470 [tsapi] TsapiLink [s3] [14754736] >> 5:22
@16:58:29.5470 [<<] CSTACONFIRMATION invokeID 589364
CSTAHoldCallConfEvent
{
null 0
}
@16:58:29.5470 [csta] (processHoldCallResponse)
@16:58:29.5470 [gctmi] request RequestHoldCall deactivated in reqMgr
@16:58:29.5470 [gctmi] TMsg [EventACK()] distributing to model
@16:58:29.5470 [gctmi] Switch [sCON] distributing EventACK
@16:58:29.5470 [gctmi] Switch [sCON] processAck - ignored.
@16:58:29.5470 [tsapi] TsapiLink [s3] [14754736] >> 4:61
@16:58:29.5470 [<<] CSTAUNSOLICITED monitorCrossRefId 15
CSTAHeldEvent
{
heldConnection
{
callID 10206
deviceID '6719'
devIDType 0
}
holdingDevice
{
deviceID '6719'
deviceIDType explicitPrivateLocalNumber
deviceIDStatus idProvided
}
localConnectionInfo csHold
cause ecNone
}
@16:58:29.5470 [csta] (processHeldEvent)
@16:58:29.5470 [gctmi] TMsg [EventHeld(6719)] distributing to model
@16:58:29.5470 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] distributing EventHeld
@16:58:29.5470 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] processHeld
@16:58:29.5470 [gctmi] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] processHeld
@16:58:29.5470 [gctm] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] Changing state to e
@16:58:29.5470 [0] 7.6.008.02 distribute call/party event: message EventCallPartyState
AttributeEventSequenceNumber 000000000002133c
AttributeTimeStamp 4a2d3525000858b8
AttributePartyState 0xe
AttributeConnID 008f01b15b52f5db
AttributeCallUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK2'
AttributePartyUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK8'
16:58:29.547 Int 04544 Interaction message "EventCallPartyState" generated
16:58:29.547 Trc 04542 EventCallPartyState sent to [524] (00000026 IconVoice 10.176.201.104:2954)
@16:58:29.5470 [gctmi] request RequestHoldCall removed from reqMgr
@16:58:29.5470 [0] 7.6.008.02 distribute_response: message EventHeld
AttributeEventSequenceNumber 000000000002133d
AttributeTimeinuSecs 547000
AttributeTimeinSecs 1244476709 (16:58:29)
AttributeOtherDN '77805451'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisDN '6719'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN 'AvayaSwitch_1::6736'
AttributeLastTransferOrigDN '46001'
AttributeLastTransferConnID 008f01b15b52f5db
AttributeLastTransferHomeLocation 'TServerSIP_1@SIPSwitch_1'
AttributeFirstTransferOrigDN '46001'
AttributeFirstTransferConnID 008f01b15b52f5db
AttributeFirstTransferHomeLocation 'TServerSIP_1@SIPSwitch_1'
AttributeANI '77805451'
AttributeDNIS '56733'
AttributeUserData [995] 00 27 00 00..
'RTargetTypeSelected' '0'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '19022'
'RTargetObjSelDBID' '117'
'RTargetAgentSelected' '19022'
'RTargetPlaceSelected' '6719'
'RTenant' 'Resources'
'RStrategyName' 'MO_DeliverToAgent_v002'
'RStrategyDBID' '642'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
AttributeCallUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK2'
AttributeConnID 008f01b15b52f5db
AttributeCallID 10206
AttributeCallType 2
AttributeNetworkCallID 1244476847
AttributeThisQueue '6736'
AttributeCallState 0
AttributeAgentID '19022'
AttributeReason [2] 00 00..
AttributeReferenceID 824
@16:58:29.5470 [ISCC] Translate: '77805451' -> ''; result 1 ()
16:58:29.547 Int 04544 Interaction message "EventHeld" generated
16:58:29.547 Trc 04542 EventHeld sent to [556] (00000060 GIS_Interactions 10.176.201.105:4284)
16:58:29.547 Trc 04542 EventHeld sent to [512] (0000006e GplusICI 10.176.201.108:2645)
16:58:29.547 Trc 04542 EventHeld sent to [632] (0000006c StatServerRealTime_b 10.176.201.107:3112)
16:58:29.547 Trc 04542 EventHeld sent to [644] (0000006b StatServerRealTime_a 10.176.201.107:3104)
16:58:29.547 Trc 04542 EventHeld sent to [524] (00000026 IconVoice 10.176.201.104:2954)
16:58:29.547 Trc 04542 EventHeld sent to [620] (0000000d StatServerRouting 10.176.201.106:1790)
@16:58:29.5470 [tsapi] TsapiLink [s3] [14754736] >> 4:61
@16:58:29.5470 [<<] CSTAUNSOLICITED monitorCrossRefId 4
CSTAHeldEvent
{
heldConnection
{
callID 10206
deviceID '6719'
devIDType 0
}
holdingDevice
{
deviceID '6719'
deviceIDType explicitPrivateLocalNumber
deviceIDStatus idProvided
}
localConnectionInfo csNone
cause ecNone
}
@16:58:29.5470 [csta] (processHeldEvent)
@16:58:29.5470 [gctmi] TMsg [EventHeld(6719)] distributing to model
@16:58:29.5470 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] distributing EventHeld
@16:58:29.5470 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] processHeld
@16:58:29.5470 [gctmi] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] processHeld
@16:58:29.5470 [gctmi] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] EventHeld ignored, already in state.
16:58:29.547 Trc 04541 RequestHoldCall received from [556] (00000060 GIS_Interactions 10.176.201.105:4284)
message RequestHoldCall
AttributeConnID 008f01b15b52f5db
AttributeExtensions [2] 00 00..
AttributeReferenceID 825
AttributeReason [2] 00 00..
AttributeThisDN '6719'
16:58:29.547 Int 04543 Interaction message "RequestHoldCall" received from 556 ("GIS_Interactions")
@16:58:29.5470 [gctmi] Distributing request RequestHoldCall
@16:58:29.5470 [csta] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] (reqHoldCall)
@16:58:29.5470 [>>] CSTA_REQUEST invokeID 589365
cstaHoldCall
{
acsHandle 14754736
activeCall
{
callID 10206
deviceID '6719'
devIDType 0
}
reservation 1
}
@16:58:29.6560 [tsapi] TsapiLink [s3] [14754736] >> 5:22
@16:58:29.6560 [<<] CSTACONFIRMATION invokeID 589365
CSTAHoldCallConfEvent
{
null 0
}
@16:58:29.6560 [csta] (processHoldCallResponse)
@16:58:29.6560 [gctmi] request RequestHoldCall deactivated in reqMgr
@16:58:29.6560 [gctmi] TMsg [EventACK()] distributing to model
@16:58:29.6560 [gctmi] Switch [sCON] distributing EventACK
@16:58:29.6560 [gctmi] Switch [sCON] processAck - ignored.
16:58:32.422 Trc 04541 RequestDistributeUserEvent received from [524] (00000026 IconVoice 10.176.201.104:2954)
message RequestDistributeUserEvent
AttributeCommunicationDN 'C9A8D3CC-1A77-40F2-9C0E-89E55F46EA3A'
AttributeThisDN 'C9A8D3CC-1A77-40F2-9C0E-89E55F46EA3A'
AttributeOtherDN 'tsync'
16:58:32.422 Int 04543 Interaction message "RequestDistributeUserEvent" received from 524 ("IconVoice")
@16:58:32.4220 [0] 7.6.008.02 send_to_client: message EventACK
AttributeEventSequenceNumber 000000000002133e
AttributeTimeinuSecs 422000
AttributeTimeinSecs 1244476712 (16:58:32)
AttributeThisDN 'C9A8D3CC-1A77-40F2-9C0E-89E55F46EA3A'
AttributeUserEvent RequestDistributeUserEvent
16:58:32.422 Trc 04542 EventACK sent to [524] (00000026 IconVoice 10.176.201.104:2954)
@16:58:32.4220 [0] 7.6.008.02 distribute_user_event: message EventUserEvent
AttributeEventSequenceNumber 000000000002133f
AttributeTimeinuSecs 422000
AttributeTimeinSecs 1244476712 (16:58:32)
AttributeUserEvent EventUserEvent
AttributeOtherDN 'tsync'
AttributeThisDN 'C9A8D3CC-1A77-40F2-9C0E-89E55F46EA3A'
@16:58:41.5470 [gctm] TMsg [RequestHoldCall(6719)] Generating EventError [57: 'Timeout']
@16:58:41.5470 [gctmi] TMsg [EventError(6719)] (re)distributing to model in 0mS
@16:58:41.5470 [gctmi] request RequestHoldCall deactivated in reqMgr
@16:58:41.5470 [gctmi] TMsg [EventError(6719)] distributing to model
@16:58:41.5470 [gctmi] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] processError
@16:58:41.5470 [gctmi] request RequestHoldCall removed from reqMgr
@16:58:41.5470 [0] 7.6.008.02 send_to_client: message EventError
(Timeout)
AttributeEventSequenceNumber 0000000000021340
AttributeTimeinuSecs 547000
AttributeTimeinSecs 1244476721 (16:58:41)
AttributeErrorCode 57
AttributeCallID 10206
AttributeConnID 008f01b15b52f5db
AttributeThisDN '6719'
AttributeReferenceID 825
16:58:41.547 Int 04545 Interaction message "EventError" sent to 556 ("GIS_Interactions")
16:58:41.547 Trc 04542 EventError sent to [556] (00000060 GIS_Interactions 10.176.201.105:4284)
16:58:41.922 Trc 04541 RequestRetrieveCall received from [556] (00000060 GIS_Interactions 10.176.201.105:4284)
message RequestRetrieveCall
AttributeConnID 008f01b15b52f5db
AttributeExtensions [2] 00 00..
AttributeReferenceID 826
AttributeReason [2] 00 00..
AttributeThisDN '6719'
16:58:41.922 Int 04543 Interaction message "RequestRetrieveCall" received from 556 ("GIS_Interactions")
@16:58:41.9220 [gctmi] Distributing request RequestRetrieveCall
@16:58:41.9220 [csta] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] (reqRetrieveCall)
@16:58:41.9220 [>>] CSTA_REQUEST invokeID 589366
cstaRetrieveCall
{
acsHandle 14754736
heldCall
{
callID 10206
deviceID '6719'
devIDType 0
}
}
@16:58:42.0160 [tsapi] TsapiLink [s3] [14754736] >> 5:42
@16:58:42.0160 [<<] CSTACONFIRMATION invokeID 589366
CSTARetrieveCallConfEvent
{
null 0
}
@16:58:42.0160 [csta] (processRetrieveCallResponse)
@16:58:42.0160 [gctmi] request RequestRetrieveCall deactivated in reqMgr
@16:58:42.0160 [gctmi] TMsg [EventACK()] distributing to model
@16:58:42.0160 [gctmi] Switch [sCON] distributing EventACK
@16:58:42.0160 [gctmi] Switch [sCON] processAck - ignored.
@16:58:42.0160 [tsapi] TsapiLink [s3] [14754736] >> 4:65
@16:58:42.0160 [<<] CSTAUNSOLICITED monitorCrossRefId 15
CSTARetrievedEvent
{
retrievedConnection
{
callID 10206
deviceID '6719'
devIDType 0
}
retrievingDevice
{
deviceID '6719'
deviceIDType explicitPrivateLocalNumber
deviceIDStatus idProvided
}
localConnectionInfo csConnect
cause ecNone
}
@16:58:42.0160 [csta] (processRetrievedEvent)
@16:58:42.0160 [gctmi] TMsg [EventRetrieved(6719)] distributing to model
@16:58:42.0160 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] distributing EventRetrieved
@16:58:42.0160 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] processRetrieved
@16:58:42.0160 [gctmi] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] processRetrieved
@16:58:42.0160 [gctm] Party [008f01b15b52f5db:6719,se,tDN,rDST,lINT] Changing state to c
@16:58:42.0160 [0] 7.6.008.02 distribute call/party event: message EventCallPartyState
AttributeEventSequenceNumber 0000000000021341
AttributeTimeStamp 4a2d353200003e80
AttributePartyState 0xc
AttributeConnID 008f01b15b52f5db
AttributeCallUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK2'
AttributePartyUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK8'
16:58:42.016 Int 04544 Interaction message "EventCallPartyState" generated
16:58:42.016 Trc 04542 EventCallPartyState sent to [524] (00000026 IconVoice 10.176.201.104:2954)
@16:58:42.0160 [gctmi] request RequestRetrieveCall removed from reqMgr
@16:58:42.0160 [0] 7.6.008.02 distribute_response: message EventRetrieved
AttributeEventSequenceNumber 0000000000021342
AttributeTimeinuSecs 16000
AttributeTimeinSecs 1244476722 (16:58:42)
AttributeOtherDN '77805451'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisDN '6719'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN 'AvayaSwitch_1::6736'
AttributeLastTransferOrigDN '46001'
AttributeLastTransferConnID 008f01b15b52f5db
AttributeLastTransferHomeLocation 'TServerSIP_1@SIPSwitch_1'
AttributeFirstTransferOrigDN '46001'
AttributeFirstTransferConnID 008f01b15b52f5db
AttributeFirstTransferHomeLocation 'TServerSIP_1@SIPSwitch_1'
AttributeANI '77805451'
AttributeDNIS '56733'
AttributeUserData [995] 00 27 00 00..
'RTargetTypeSelected' '0'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '19022'
'RTargetObjSelDBID' '117'
'RTargetAgentSelected' '19022'
'RTargetPlaceSelected' '6719'
'RTenant' 'Resources'
'RStrategyName' 'MO_DeliverToAgent_v002'
'RStrategyDBID' '642'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
AttributeCallUUID '5IUMBNF4A904T4AK7PN5LFQMAG000CK2'
AttributeConnID 008f01b15b52f5db
AttributeCallID 10206
AttributeCallType 2
AttributeNetworkCallID 1244476847
AttributeThisQueue '6736'
AttributeCallState 0
AttributeAgentID '19022'
AttributeReason [2] 00 00..
AttributeReferenceID 826
@16:58:42.0160 [ISCC] Translate: '77805451' -> ''; result 1 ()
16:58:42.016 Int 04544 Interaction message "EventRetrieved" generated
16:58:42.016 Trc 04542 EventRetrieved sent to [556] (00000060 GIS_Interactions 10.176.201.105:4284)
16:58:42.016 Trc 04542 EventRetrieved sent to [512] (0000006e GplusICI 10.176.201.108:2645)
16:58:42.016 Trc 04542 EventRetrieved sent to [632] (0000006c StatServerRealTime_b 10.176.201.107:3112)
16:58:42.016 Trc 04542 EventRetrieved sent to [644] (0000006b StatServerRealTime_a 10.176.201.107:3104)
16:58:42.016 Trc 04542 EventRetrieved sent to [524] (00000026 IconVoice 10.176.201.104:2954)
16:58:42.016 Trc 04542 EventRetrieved sent to [620] (0000000d StatServerRouting 10.176.201.106:1790)
@16:58:42.0160 [tsapi] TsapiLink [s3] [14754736] >> 4:65
@16:58:42.0160 [<<] CSTAUNSOLICITED monitorCrossRefId 4
CSTARetrievedEvent
{
retrievedConnection
{
callID 10206
deviceID '6719'
devIDType 0
}
retrievingDevice
{
deviceID '6719'
deviceIDType explicitPrivateLocalNumber
deviceIDStatus idProvided
}
localConnectionInfo csNone
cause ecNone
}
@16:58:42.0160 [csta] (processRetrievedEvent)
@16:58:42.0160 [gctmi] TMsg [EventRetrieved(6719)] distributing to model
@16:58:42.0160 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] distributing EventRetrieved
@16:58:42.0160 [gctmi] Call [008f01b15b52f5db/27de,sES,tES,l2] processRetrieved
@16:58:42.0160 [gctmi] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] processRetrieved
@16:58:42.0160 [gctmi] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] EventRetrieved ignored, already in state.
16:58:42.016 Trc 04541 RequestRetrieveCall received from [556] (00000060 GIS_Interactions 10.176.201.105:4284)
message RequestRetrieveCall
AttributeConnID 008f01b15b52f5db
AttributeExtensions [2] 00 00..
AttributeReferenceID 827
AttributeReason [2] 00 00..
AttributeThisDN '6719'
16:58:42.016 Int 04543 Interaction message "RequestRetrieveCall" received from 556 ("GIS_Interactions")
@16:58:42.0160 [gctmi] Distributing request RequestRetrieveCall
@16:58:42.0160 [csta] Party [008f01b15b52f5db:6719,sc,tDN,rDST,lINT] (reqRetrieveCall)
thanks in advance
