Author Topic: Admin manual for CCPulse?  (Read 10084 times)

Offline matjon

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Admin manual for CCPulse?
« on: November 05, 2008, 04:05:25 AM »
Hey guy!

I heard there is supposed to be an Administrators manuel for CCPulse somewhere around here. Anyone that can point me in the right direction?

Offline cavagnaro

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Re: Admin manual for CCPulse?
« Reply #1 on: November 05, 2008, 04:08:33 AM »
CCPulse > Help > Contents

Offline matjon

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Re: Admin manual for CCPulse?
« Reply #2 on: November 05, 2008, 04:39:12 AM »
CCPulse > Help > Contents

That one I have found, maybe I misunderstood something but I thought there was a more extensive manual with guides for scripts etc?

tony

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Re: Admin manual for CCPulse?
« Reply #3 on: November 05, 2008, 05:26:57 AM »
Yes - but you need to search for it, within the Forum...

Try Search>"Rough Guides" and look for the one with "Real Time Reporting" on it... ;)

Tony

Offline daveg

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Re: Admin manual for CCPulse?
« Reply #4 on: November 05, 2008, 07:24:56 PM »
Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.

Offline matjon

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Re: Admin manual for CCPulse?
« Reply #5 on: November 11, 2008, 09:59:59 PM »
Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.

Sounds just about right! Got a link for it?

Offline daveg

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Re: Admin manual for CCPulse?
« Reply #6 on: November 11, 2008, 10:31:45 PM »
You can browse for it on the Genesys Support web site, assuming you have access to it. Otherwise you'll have to get it from your Genesys partner or supplier.