Author Topic: Routing Queue in Aspect  (Read 4053 times)

Ramesh Pitchumani

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Routing Queue in Aspect
« on: January 01, 1970, 12:00:00 AM »
Hi:

I am trying to configure a Routing Queue in CME for Aspect switch.
In Aspect, the CCT which is in consideration can be used as a Route Point as well as an ACD queue. So I want to create this DN in CME as a Routing Queue. There are specific ways for configuring a CCT as a Route Point or an ACD Queue with specific SUBTYPES passed. Has anyone worked with "Routing Queue" specifically with respect to Aspect and generally with respect to any switch.

Thanks,
Ramesh.