The Genesys Handbook is Gone - The Big Red Book is Available Now...

[YevgeniyP]

Hi Tony,
for some reason latest link "009 - ROUGH GUIDE TO MULTI-CHANNEL ROUTING v7.x - v2.0.pdf"
does not work for me. Few comments to the picture from March 04, 2009, 06:48:20 PM post.

To remove:
- there is no direct connection between IWD/IRD and UCS;
- UCS DBServer between UCS and UCS Database is confusing, the only thing really exist is UCS DAP.
- no ContentManager in 7.x, just Knowledge Manager
To add:
- connection between Routing Stat-server and Interaction Server;
- optional connection between Stat-server and both types of Desktop
- optional connection from InteractionServer to CCP Stat-server;
- connection from WebAPIServer to EmailServerJava for web form emails support

If you want to add Chat to this picture you can put it in parallel with Email Server and WebAPI server and connect to:
- WebAPI Server
- UCS
- Interaction Server

Yevgeniy

[YevgeniyP]

This one works fine. Thank you. All my previos comments are still applicable.
Yevgeniy

[tony]

Thanks - I will take a good look, tomorrow...

Tony

[tony]

I don't want to overcomplicate this graphic, so these are my responses;

[color=blue]To remove:
- there is no direct connection between IWD/IRD and UCS; [b]Correct - but IRD affects UCS, as it does URS - I have updated the link line as blue, rather than black to show this distinction.[/b]

- UCS DBServer between UCS and UCS Database is confusing, the only thing really exist is UCS DAP. [b]It actually states "UCS DBServer (Java)"  on the graphic - the [i](Java)[/i] is for clarity.  I'm leaving this in, as it does actually exists[/b]

- no ContentManager in 7.x, just Knowledge Manager [b]- OK (removed)[/b]

To add:
- connection between Routing Stat-server and Interaction Server; [b]OK - done[/b]
- optional connection between Stat-server and both types of Desktop - [b]optional - not standard - not done[/b]
- optional connection from InteractionServer to CCP Stat-server -  [b]optional - not standard - not done[/b]
- connection from WebAPIServer to EmailServerJava for web form emails support - [b]OK - done[/b]

If you want to add Chat to this picture you can put it in parallel with Email Server and WebAPI server and connect to:
- WebAPI Server [b]- done[/b]
- UCS [b]- done[/b]
- Interaction Server [b]- done[/b][/color]

Thanks for the inputs - before I embed it in the document again, could you please take a look at the attached?

Tony

[YevgeniyP]

Hi Tony,
few more comments:

- IRD & UCS. IRD does NOT affects UCS. IRD works with CFG only to access names of UCS objects replicated into CFG by UCS.

- what is it "UCS DBServer (Java)"? There is no such component. UCS works with DB using direct JDBC connection. Parameters of this connection described in UCS DAP.

- optional connection from InteractionServer to CCP Stat-server. There are two such optional connections in the system: Interaction Server - Stat-server, and UCS-Stat-server. You have one, and do not have another.

- what I do not remember is a connection from UCS manager. Is it to UCS or directly to UCS DB?

The next step is to simplify...

Yevgeniy

[tony]

Yevgeniy,

Try this....

Tony

[YevgeniyP]

almost finished...
To remove:
- dotted line from CCpulse to IxnServer;
- Routing Stat-server to UCS (enough to have from CCP Stat-server)

To add
- Interaction Server to Classification Server
- Email Server Java to Interaction Server (really two connections, both ways)
- WebAPIServer to Interaction Server

Not sure about:
- IRD to Routing Stat-server. What is it for?

Question: what green color means, or more exactly why is chat server green?

Yevgeniy

[tony]

Last try...

To remove:
- dotted line from CCpulse to IxnServer; [color=blue](an earlier post of yours in this thread marks this as optional - now you want me to remove it???)[/color]
- Routing Stat-server to UCS (enough to have from CCP Stat-server) [color=blue]DONE[/color]

To add
- Interaction Server to Classification Server [color=blue]DONE[/color]
- Email Server Java to Interaction Server (really two connections, both ways) [color=blue]DONE[/color]
- WebAPIServer to Interaction Server

Not sure about:
- IRD to Routing Stat-server. What is it for? [color=blue]Real-Time Stat Data look-ups for Interactions Queueing[/color]

Question: what green color means, or more exactly why is chat server green? [color=blue]External (non-Genesys) component[/color]

[YevgeniyP]

Hi Tony,

- in my previouse post, I was talking about "connection from InteractionServer to CCP Stat-server", not connection from Interaction server to CCpuls;
- "Real-Time Stat Data look-ups for Interactions Queueing", not sure IRD can do that...
- Chat server is native Genesys component.
- I've said " Email Server Java to Interaction Server (really two connections, both ways) ", not Email Server Java to Classification server. Also, sorry, I' was not accurate, but two one-way connections in different directions. 

we are close...

[cavagnaro]

Err...YevgeniyP why don't you are so kind to provide to Tony the diagram that you think should go? I believe will be faster and save N posts.
Regards

[YevgeniyP]

Unfortunately I have no such diagram. If I can get the current version in "editable" form, not JPG I can do something.

[tony]

Awww, cav! 

I was quite happy to go backwards and forwards, backwards and forwards, backwards and forwards - noting which items had been [i]added in [/i] earlier in the thread and then were [i]removed [/i] later on - and then [i]re-added[/i].  And then [i]taken out again[/i].  ...and then [i]re-added[/i].....

I'm glad this wasn't a [i]real [/i] item of work - we'd have missed the delivery date about 2 months ago...

YevgeniyP - can you play with this format...?

Tony

[cavagnaro]

lol I know it is your hobby and you love it but I guess you may have something more important to do like go outside with your costume and beging the training  You know we have faith in you 

[YevgeniyP]

I've played a little bit

[tony]

Thanks - I'll incorporate it this evening.