The Genesys Handbook is Gone - The Big Red Book is Available Now...

[arunkumar]

this is very nice

[hgerman]

Mate
      this is gold I just needed an overview and this is it, much appreciated

[frdesimo]

That's very good Tony.
Do you have something similar about GVP? 

[tony]

Sorry, no I don't.  My knoweldge of GVP (NE) as it [i]was [/i] (7.2) is out of date and now that there are 2 "flavours" (Voice Genie and GVP) the subject is a little wider than a simple "Rough Guide...."

- Unless someone would like to share/create their own version of a Rough Guide for GVP...?

Tony

[BTR]

Very useful to dip into as a refresher, Thank you. Do you have an unoficial view of the roadmap to v8 etc?

[tony]

My pleasure - are you sure you're not reading my emails?   ...only today did I begin to think about v8.x, as an update to the Rough Guides... However, end of life for 7.x is a long way off (?) so I will be working through the Guides as and when Genesys begin to make eol statements...

Tony

[ahdeshpande]

Tony,

I would like to contribute in writing a rough guide for GVP. Please do let me know, if i need to follow any specific things...

Regards
Ash

[tony]

Thank you Ash,

I have been approached twice in a week to write up a Rough Guide... to GVP - I am overawed!

Please take one of Rough Guides... as a reference for the orientation of the document - the Headings should give you a good idea of what needs to be included and complete the guide with a customized graphic to show a typical Architecture.

[b]Above all, do not copy/paste any details from any official documentation![/b]

Tony

[ahdeshpande]

Hi Tony,

Thanks for the guidelines. I shall be trying to put everything in a common mans terms. Please do advice about the Architecture Diagram. Do let me know if you use any specific template for the same.
I can create diagrams using Visio.

Regards
Ash

[grogro]

Thanks a lot Tony.

[Yevgeniy]

The "Standard Architecture" diagram in Multi-Channel routing does not reflect the connections between servers correctly. Where did you get it from ?

[tony]

As I mentioned in my initial post, I created these documents from scratch.  If you  indicate where the error(s) lie and give a brief explanation of how it does not reflect the standard architecture, I will update the diagram.

PS: Your people skills could do with a little work, there Yevgeniy...

[tony]

Hang on - I think I've got it, now...

I took an extract from a live MCR system and copied out the connections - this is what I ended up with...

Is this about right...? I still think my original version in the Rough Guide... looks prettier...

Tony

[cavagnaro]

Wof, Tony I have compared Genesys standard diagram with your and I don't see where is the mistake. This last one is very complete but for a basic understanding and users may be a very ugly one to look and understand.
I'd like to know what does Mr. Yevgeniy will indicate is a correct diagram.

[Timur Karimov]

Looks like no connection between UCS and UCS DB Server, also between IXN DB server and Interaction Server.
May be what is that confuse Yevgeniy ?