The Genesys Handbook is Gone - The Big Red Book is Available Now...

[mjcasas]

That's great! Thanks, just a question. Do you have chat enabled in multimedia?

Thanks!

[tony]

Not currently, no - if you have a question regarding MCR webchat, could you please put it in a new thread?

Thanks,

Tony

[dawn]

Thanks - did you mention you will get the GVP soon? ))

We really can use it.

[tony]

Hi Dawn,

I have been somewhat sidetracked from these documents, for a while.  With the consolidation (if you can call it that) of Voice Genie and Genesys Voice Portal I'm actually not too certain how this hangs together, at the moment.

Basically, I am now waiting for the dust to settle around what is the expected deployment of a Voice Portal Solution, in order to be able to produce an up-to-date "Rough Guide..." for it.

I really wouldn't hold you breath for it, though...

Tony

[Mat]

Hi Tony

I wont to say you that you have a good post

Then i ask you for a manual of configuration manager

Thanks

Best Regardas

[tony]

Mat,

Config Manager is an Application within the Configuration Layer.  There are 2 documents I have produced which cover different aspects of this Layer;

<<removed>>

You should get a good feel for Config Manager if you review both documents.  If you don't find what you are looking for, please post your questions in the Forum...

Tony

[Dionysis]

Hi Tony,
Some great basic guides there.

However, I'd like to point something out with your infomart guide that is worth mentioning, I think.  You say that the recommendation is to extract data before reading it.  If you extract data to a second source to read from you need to be extremely careful not to lock any tables in the process.  If you are using Oracle as your DB then this shouldn't be a problem, however if like my company you are using MSSQL then locking tables is a real danger.  Once you lock a table the GIM database job that is currently running will fail, meaning your ETL process is out of sync and will need to be manually recovered.

[tony]

Thanks for the pointers;

I wrote the guide before the introduction of the actual Business Objects interface (and Informiam).  My suggestions were based on the ways in which you could conceivably access extracted (ODS and Mart) data, by taking it off-line for use in "any" reporting interface.  Obviously I'm not a DBA but a level of caution is required when/if doing so, to ensure that records/tables/schemas are not locked out  from the main purpose of getting the data written into them(!)

- I'll look to updating the guide in the coming weeks and again; thanks for the valid points you've made.

Tony

[rkpatel78]

G8 job, We appreciate your effort Tony.


Regards,
[URL=http://ranjitpatel.com]Ranjit Patel[/URL]
[URL=http://contactcenterarchitects.com]Contact Center Architects[/URL]
[URL=http://iptelephonyarchitects.com]IP Telephony Architects[/URL]

[cavagnaro]

G8 sounds more like Hate
gr8 sounds like Great

Anyway I hate that SMS writting mode...

[Hari]

Hi Tony,
          Many Thanks for the posting, really helpful. Keep posting more material on Genesys 

Cheers,
Hari

[jkschauhan]

Thanks Tony for the support extended to all new users of genesys

[sandipthakor]

Hi tony,
Really Great efforts,
Sandip
91-9724336751








[quote author=Tony Tillyer link=topic=2532.msg9742#msg9742 date=1192738749]
Hi All,

[color=red]Added ICON/Infomart Rough Guide...[/color]

Firstly, these are my first attempts at producing semi-technical documents relating to Genesys Solutions, so don't expect too much.  In my opinion, they [i]should[/i] suit [b]new[/b] users, designers, administrators, some business analysts and perhaps some developers.  So, they will not answer all of your questions but they should make you get a warm glow when someone asks about "SDK" or "TLib" or "CCA"...

Anyway, please be aware that they are not official and are not be quoted as an authority nor redistributed.  Please feel free to take your own copy and, if someone wants a copy, send them a link to this Topic...

<<REMOVED>>

I'd appreciate feedback and suggestions - to my email address please, not in this thread!

Tony

[/quote]

[satyaprasad7]

Thanks alot Tony

[siddharth.taneja]

Great job buddy...

Thanks again...