The Genesys Handbook is Gone - The Big Red Book is Available Now...

[pattadon]

Nice works !!

When the administrator's book will be released ?

[Adam G]

I really am trying to find the time to continue at the moment...  I am on the last few parts to the Reporting Red Book and then I will begin on the Admin Guides.

Thanks for your interest!

AG

[pattadon]

I bought the big read book one.

It's easy to understand, how each component work in big picture.

If you are management or non-technical, it's proper for you because it contains less of technical words.
So, you can adapt it to your presentation easily.

If you are new in Genesys, I recommend to read the Red one first.
If not just wait for the other series.

In my opinion, Genesys official documents are good enough to study but it take a lot of time to read the whole things.
AG's books short-cut it for you.

So, let's us know when Admin Guide is completed 

[Adam G]

...if Genesys want to contact me, I'll do them ALL on a commission basis... it'll be quicker to publish! 

Adam

[Adam G]

The Big Red Book is now also available as a paperback (A5 - 234 pages);

[url=http://www.lulu.com/shop/adam-gill/the-big-red-book/paperback/product-21968126.html]http://www.lulu.com/shop/adam-gill/the-big-red-book/paperback/product-21968126.html[/url]

Adam

[Adam G]

The Big Red Book publications are now available for re-branding - for those of you in companies that may see the benefit of producing their [i]own [/i]version in paperback, to use as an introductory guide & marketing materials for (potential) clients;

[url=http://www.thebigbookseries.com/build-your-own-book.html]http://www.thebigbookseries.com/build-your-own-book.html[/url]

[faridtech]

Hello all,

Could you please provide me the link for :
The Big Blue Books - for Operations and Support
The Big Green Books - for Deployments and Testing
The Big Black Book - containing everything for everyone!

best regards.

[Adam G]

The Big Books were discontinued, some time ago.  The Big Red Book is still available.

Adam

[nonny]

I see two Big Red Books on Google Play.  One from 2014.  I purchased the one from 2015 but it appears to be the 2014 edition.  What is the difference?  They have two different prices as well.

Sent from my SM-N9005 using Tapatalk

[Adam G]

The Big Red Book eBooks will no doubt continue to be useful as general business guides to the technologies, including business uses, high-level processing, deployment planning, standard operations and standard support processes.  However, it's been a while since they last saw an update so it's been decided to retire them, for this version.  They were amended as "[u][b][color=red][size=14pt]free to own[/size][/color][/b][/u]" across all eReader platforms, today.

The next versions (for v8.2/v9.x) will be on sale, next year... watch this space for details!

[vjicecool]

how about a book on
Genesys Events and models

I know there is a book on genesys site, but i think it would be good if you guys write a book about it

make it simple to understand events and their meaning... this will help in trouble shooting call flows

what do you guys think?

[Adam G]

IDK....

Are you volunteering?

[vjicecool]

I am not an expert on that sir,

would love some knowledge on that

[cavagnaro]

Make a book simpler than what? Events, a sequence of occurrences...how you make that simpler?
If you really wanna master them, you must read and study. Do labs, have practice. No dummies book is possible

[brajesh067]

How can i download?