GWS Error message : Contact center user profile not found for user

[Trygenesys12]

Hello,

We are unable to login into GWS for the new agents created only. We have the below error message:
c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user


Can someone tell me if the Database Cassandra restore will be the fix?

I have already:

- Reboot all the GWS node , GWS Cassandra and elasti...
- Sync


Note: this issue appear only for the new agent.

Thank you in advance.