WDE Customization: Downloading Attachments in Chat Interaction

[TheSone]

Hello,

I need to download the attachments, which come in a Chat interaction, I'm doing a customization for the WDE, and I'm looking for a way to get the data sent by the Client to the Agent.

I am seeing if it can be done by PSDK, but I have not found a documentation to do what I require.

I wanted to see if you can help me with this, to speed development.

Thank you.

[javiaf]

Hi TheSone,

As I understand, you can't still attach files to chat interactions, unless there is an eServices recent release that changed this.

The only option i see is uploading the files to external server, and sending the  link to the agent (you could do it everything transparent to the user).

You can customize afterwards WDE to do, if you click on the link sent by customer, WDE will download the file locally without needing use a browser. You just will need some .NET library that allows downloading files from an URL.

...

Also, about this topic, i think, the day the Genesys Chat will allow attachments, probably the Outofthebox WDE will include this feature also as Genesys Email and WDE

Hope it helps.