Restrict agent Login channel from WDE code with only one Media

[Vegeta]

Dear Genesys wizards,

Is there a way where we could restrict the user login channel to one of the interactions only ? from within the WDE code?
i.e restrict Agent from log-in into only one of the channels ( either Voice / WorkItem ) once WDE is launched?

please advice...

Having gone through Sggu posts and Genesys docs i have come up with some approaches/queries- wherein i would request your expert views to understand which is the best and acceptable solution... and guidance to achieve the same

Query 1 :
* I am launching WDE as a separate process within a separate WPF application , in that i am able to read the Agent's DB id under the agent groups
* so can i use a CME object to update the below changes in his CME options - to prevent IM channel login before launching WDE ?
<login.im.can-unactivate-channel -- Specifies whether the agent can select and deselect (activate and deactivate) IM channels. >
Source : http://genesyslab.info/wiki/index.php/Agent_Login_and_Authentication_812

Query 2 : need your help to understand if this is feasible!
is there a way to limit channel login into only one media ... like loading a splash view screen upon start up .. ?

Query 3 : is there any Command line argument which can be used to restrict the agent channel login while launching WDE?

[cavagnaro]

You restrict channels via Roles.
Now, about your other questions...why don't you just develop a custom software?? Your needs are quite unique and doubt WDE was designed for such needs.

[PeteHoyle]

It sounds like you want at startup of WDE for the Agent to select from multiple media types which one they want to log on to, but restrict them to log on to only one media type.

Have a look at the Person interaction-workspace section in the Annex tab.
There are some options 'login.<media>.isselected'. These determine which media the agents will log on to at the startup of WDE. These selections can be seen on the Advanced WDE logon screen (if enabled) during the standard log on process.

You could create your own splash screen that connects to CME and allows the person to update the login.<media>.isselected options,allowing them to select only one media type. Then your custom splash screen could launch WDE using the standard command line args.