Changing the subject of a chat session using PSDK

[Gabi]

Hello. I am using the Java PSDK 8.1.4 and I would like to know if there is a way to change the subject of a chat session.

My goal is that, once the interaction is done and sent to UCS, its subject is one chosen by the agent rather than whatever it was when the interaction was created.

I tried sending a [b]RequestChangeProperties[/b] to the Interaction Server, but that only changes the user data, not other attributes like the subject.

I looked into [b]RequestUpdateInteraction[/b] for UCS, but I can't find any way to tell UCS which interaction it should update, and all the examples I have found were only for outgoing e-mails.

I would greatly appreciate some help.