Getting fault 105 while inserting data for missed call.

[o0k00l]

I am trying to use add record feature for abandon calls in URS.

while implementing same getting below error in interaction server logs:

FaultCode' [int] = 105
'FaultString' [str] = "No CampaignGroup found"

PLZ help...

[cavagnaro]

Campaign must be active and configured correctly

[o0k00l]

yes have checked, campaign is active & configured properly.
Thanks

[Kubig]

How do you add record within strategy? Post the details, the error should be there, I guess

[o0k00l]

[quote author=Kubig link=topic=8535.msg37578#msg37578 date=1412585162]
How do you add record within strategy? Post the details, the error should be there, I guess
[/quote]

PLZ find the screenshots of setup

Routing : - [img width=640 height=335]http://i58.tinypic.com/f207zl.png[/img]

Assign data : - [IMG]http://i57.tinypic.com/2i9195k.png[/img]

Add record : - [img width=301 height=480]http://i61.tinypic.com/6s708z.png[/img]

[Kubig]

The CampaignGroup parameter is in incorrect format. Chech the name and format in CME/GA and copa/paste it to the AddRecord block.

[o0k00l]

[quote author=Kubig link=topic=8535.msg37583#msg37583 date=1412594813]
The CampaignGroup parameter is in incorrect format. Chech the name and format in CME/GA and copa/paste it to the AddRecord block.
[/quote]

Thanks for highlighting, however after changing campaign groupname issue still persists.


'CHAIN_N' [str] = "1"
        'CHAIN_ID' [str] = "1"
        'RECORD_ID' [str] = "2"
        'CampaignGroup' [str] = "Test_sa@Test_sa"
      'FaultCode' [int] = 105
      'FaultString' [str] = "No CampaignGroup found"


[img width=640 height=310]http://i62.tinypic.com/xcrcs7.png[/img]

[o0k00l]

Anyone with any ideas ??

[Fra]

From the Universal Routing 8.1 Reference Manual:

Returned Results for the Add Record Object
>FaultCode value 105
>FaultString value Invalid Request
>Description Data Some mandatory parameters are missed.

Can you try to populate also Call Time and Date Time and then post the URS log snippet please?

Fra

[Kubig]

Try to add record through GUI (GA/GAX or OCM) and look at the OCS logs which parameters and their format is used.