Author Topic: Grouping/Consolidating services in Virtual Queue (CCPulse)  (Read 2325 times)

Offline BISCQBN

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Grouping/Consolidating services in Virtual Queue (CCPulse)
« on: August 21, 2014, 05:54:22 AM »
When using CCPulse, is it possible to consolidate/group lines/services within a Virtual Queue together?
For example:
. The Virtual Queue displays 48 possible exit points (listed as NAT_###), where the unanswered calls queue,
. All 48 exit points route to one skill tag.

Is there any way to group these 48 exit points into 1 to create a less complex workspace?

I have looked into customising templates, however, have not had any luck.

Any assistance on this is greatly appreciated, thanks.

Offline Kubig

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Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
« Reply #1 on: August 21, 2014, 06:27:07 AM »
What do you mean by"exit point"?Try to better explain and describe your need.

Offline JTL

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Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
« Reply #2 on: August 21, 2014, 10:45:33 AM »
Use DN Groups - and use Administrator or Config Manager to group your VQs into the appropriate DN Group(s) you wish to monitor.