Author Topic: Deploying Custom Module into the Genesys Out-Of-The-Box Application  (Read 4086 times)

Offline GnomE

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Hello!
Tasked to explore the possibility of expanding the functionals for interaction workspace. Launched the examples that come with the API, but do not understand how to add a module developed like Out-Of-The-Box Application. Tried to just put in the same directory where the executable file, the result is not given. I think need to register somewhere....
I can not find documentation. Tell me how to do this, or something to read.
Thanks in advance!

Offline Kubig

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Re: Deploying Custom Module into the Genesys Out-Of-The-Box Application
« Reply #1 on: January 29, 2014, 12:10:13 PM »
Read the development guide, all is described within this doc. You just simply create your library with "plugin" (dll) and copy it to the iws application folder with the module-config file, where you have to specify what assembly and module will be loaded, and the role in GA which is necessary to allow using this plugin

Offline cavagnaro

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Re: Deploying Custom Module into the Genesys Out-Of-The-Box Application
« Reply #2 on: January 29, 2014, 01:09:53 PM »
The SDK used by IWS is not PSDK, right? Has its own? I'm starting to read it and by some reason I though they were the same...but seems not

Offline Kubig

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Re: Deploying Custom Module into the Genesys Out-Of-The-Box Application
« Reply #3 on: January 29, 2014, 01:21:05 PM »
IWS has own API, which internaly used PSDK and others SDK (conf, statserver, etc.).

Offline GnomE

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Re: Deploying Custom Module into the Genesys Out-Of-The-Box Application
« Reply #4 on: January 30, 2014, 05:08:31 AM »
Thank you very much for your advice and for your patience!
Run from a folder with an example I did it, and locally installed applications already putting files also obtained. And how to make so that when you install from the server he took additional libraries? Likely to register in the configuration file, but whith, what and how ?

And another question, can I display the data in the tables from the database? Part the task, it is necessary to extend the functionality on the database to read and write.
Thank you very much again! If not for your forum ...
* and once again sorry for my english!

Offline Kubig

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Re: Deploying Custom Module into the Genesys Out-Of-The-Box Application
« Reply #5 on: January 30, 2014, 07:35:39 AM »
If you are using ClickOnce instalation for IWS (downloading from the server), you have to add own custom file (*.dll and *.module-config) to the list of possible libraries within the IWS Deployment Wizard.

IWS is "just" a WPF application with Unity, so you can do whatever you want of course.

Offline GnomE

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[b]Hello[/b]  :)
Have a question that would not create a new topic, ask here...please tell me how to get the caller's phone number? I need to develop functionality for registering callers (extended set of fields, and options). And the same remains to be done by email. I can not find examples in the network so little information...

[i]I understand that the questions are simple and stupid, but I'm a novice, I apologize ...[/i]
« Last Edit: May 13, 2014, 10:49:19 AM by GnomE »

Offline cavagnaro

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Please don't mix topics and questions...
Open a new thread so users who come searching for info don't get confused