Author Topic: Supend / Hold Email  (Read 2451 times)

Offline federom

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Supend / Hold Email
« on: September 23, 2013, 09:51:17 AM »
Hello All,
                Imagine you receive an email interaction,  but you have to wait for a response (from another support desk) before giving the customer the final answer.. Is there any way to pause/suspend that email  for certain amount of time? I tried to place the interaction in the queue again but then it has the first place in queue.

Any ideas?

So much appreciated !

Thanks!

Offline Kubig

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Re: Supend / Hold Email
« Reply #1 on: September 23, 2013, 12:00:43 PM »
Use the workbin, it is in eServices for these purposes. For future, try to learn something about Genesys at first, without basic knowledges is not possible to do properly deploy
« Last Edit: September 23, 2013, 12:28:04 PM by Kubig »

Offline federom

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Re: Supend / Hold Email
« Reply #2 on: October 07, 2013, 05:38:50 PM »
Thanks ! I was able to make it work !