Call Results

[krisjking]

Is it possible to add call results the Genesys standard ones?

Currently if an agent uses the call result "Answered" i cant run a treatment on this as it would put my sales calls back into the dialler

I would like to add call back for example and not have the agent set a timed call back

Ive come up against issues where agents are setting call backs for 12 hours away and its locking data and i dont want to keep going in and up dating records manually

Thanks in advance

[Fra]

I'm not sure I've understood your problem, but let me clarify a couple of things:
[list]
[li]on the RecordProcessed request, you can specify:
[list type=decimal]
[li]any call result specified in the Call Result table in the Outbound Reference guide [/li]
[li]whether you want to apply a treatment on that Call Result[/li]
[/list][/li]

[li]on the RecordReschedule request:
[list type=decimal]
[li]Date & Time are mandatory as far as I know[/li]
[li]you can specify whether the callback is personal or group[/li]
[/list] [/li]

[/list]
I suggest you to read carefully the Updating Call Results and Custom Fields section of the Reference guide.

Fra