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Author Topic: Send phone number to Genesys Desktop from third-party application  (Read 3412 times)

Offline jeddite

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Send phone number to Genesys Desktop from third-party application
« on: September 27, 2012, 02:20:33 PM »
Hello.
I have a simple task, is it nessesaire to open in Genesys Desktop new interaction with phone number from 3rd party system.How to do this?
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Offline cavagnaro

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Re: Send phone number to Genesys Desktop from third-party application
« Reply #1 on: September 27, 2012, 07:44:30 PM »
What interaction?
call? on the strategy get the phone number from the 3rd party database and attach it as KVP
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Offline jeddite

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Re: Send phone number to Genesys Desktop from third-party application
« Reply #2 on: September 28, 2012, 02:04:44 PM »
Sorry, my english not so good(

I need to send command to GAD, from 3rd party system, to initiate new voice call to number(number is been taken from 3rd party system).
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Offline cavagnaro

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Re: Send phone number to Genesys Desktop from third-party application
« Reply #3 on: September 28, 2012, 09:20:28 PM »
Not doable...GAD has no "listener" interface.
You are talking about more like a dialer (OCS) more than anything else.
What you can do also is with SDK build a listener that is called from your 3rd party software and then trigger the call.
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Offline jeddite

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Re: Send phone number to Genesys Desktop from third-party application
« Reply #4 on: October 01, 2012, 07:13:13 AM »
Ok. thanks.
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