Author Topic: Is it possible to create a new stat on stat server  (Read 4909 times)

Offline ChrisRW

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Is it possible to create a new stat on stat server
« on: June 29, 2011, 04:00:43 PM »
I am making a new custom display panel for out outbound agents and I need to display a few stats on this panel. The editor I am using only allows me to choose stats from the stat server to display. (cannot make formulae on the fly)

So my question is this... How does one go about making a new stat to reside on the stat server so that I can choose to display it on the custom panel.  For example I can display AD_Avg_T_Handle because it is a stat that already exists. But what I really want is a stat like (Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In). 
I cannot figure out how to develop this new stat such that it resides on the stat server.

Any help is appreciated.

Offline cavagnaro

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Re: Is it possible to create a new stat on stat server
« Reply #1 on: June 29, 2011, 07:25:02 PM »
Check statserver deployment guide, main mask and relative mask are what you need

Offline fnunezsa

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Re: Is it possible to create a new stat on stat server
« Reply #2 on: June 29, 2011, 11:48:30 PM »
Just be sure not to use normal mathematical formulas as "(Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In". Stat Server does not understand such formulas.

Offline cavagnaro

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Re: Is it possible to create a new stat on stat server
« Reply #3 on: June 30, 2011, 02:22:39 AM »
No but he can do a custom one on CCPulse using to separate stats

Offline Steve

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Re: Is it possible to create a new stat on stat server
« Reply #4 on: July 01, 2011, 04:56:13 PM »
It doesn't look like he can -
[quote]The editor I am using only allows me to choose stats from the stat server to display. (cannot make formulae on the fly)[/quote]

and I can't see how you could get "(Inbound Talk Time + Outbound Talk Time + Total Hold Time)/Total Time Logged In" out of the Stat Server directly.

Offline grant2madsen

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Re: Is it possible to create a new stat on stat server
« Reply #5 on: July 14, 2011, 04:49:15 AM »
Depend on your server but most probably it is possible to create a new stat!!

Offline broadbandservices

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Re: Is it possible to create a new stat on stat server
« Reply #6 on: August 05, 2011, 05:56:48 AM »
Creating a new stat is better one...