CCPulse - JScript

[phil]

Hi folks,

i wanna display the service level in ccpulse - a counter for calls distributed within certain ammount of time. I'm absolutely no scripter and not into JScript at all.

Can anyone help out?

Cheers

Phil

[Timur Karimov]

[quote author=phil link=topic=5598.msg24470#msg24470 date=1275573350]
Hi folks,
i wanna display the service level in ccpulse - a counter for calls distributed within certain ammount of time. I'm absolutely no scripter and not into JScript at all.
[/quote]

Hi there!
Phil, did u try out-of-box template what allready consist SF counters ?

WBR Thaler

[phil]

hey timur,

i just had a look at it and found a template for VQs called "Queue Evaluation" and another "Load Balance Across Queue". They provide a statistik called "Within SL", respectively "% Service Factor", but there's no statistical type stored for both of them, so nothing i could use to copy from... any certain idea?

cheers

P

[Timur Karimov]

[quote author=phil link=topic=5598.msg24500#msg24500 date=1275901949]
hey timur,
i just had a look at it and found a template for VQs called "Queue Evaluation" and another "Load Balance Across Queue". They provide a statistik called "Within SL", respectively "% Service Factor", but there's no statistical type stored for both of them, so nothing i could use to copy from... any certain idea?
[/quote]
look deeply. SF in ou-of-box template it's just a calculated field. i may need to create the new historical associated filed to have posibility to calculate the SF in retrospective.

WBR Thaler

[phil]

hey timur,

what do you mean by "the new historical associated file" 

by the way i found a matching statistic (Total_Calls_Answered_In_Threshold), but the time within to answer is 60 secs. i need 30 secs. is this configurable somewhere?
ServiceFactor is a riddle to me. What is calculated in there? Is there any Documentation for CCPulse Statistics. The Admin Guide is quite poor concerning this topic.


cheers

Phil

[Timur Karimov]

[quote author=phil link=topic=5598.msg24531#msg24531 date=1276071722]
hey timur,
what do you mean by "the new historical associated file" 
by the way i found a matching statistic (Total_Calls_Answered_In_Threshold),
[/quote]
i mean field. yeap u right jast another TotalCAW but in threshold waht you need.

[quote]
ServiceFactor is a riddle to me. What is calculated in there? Is there any Documentation for CCPulse Statistics. The Admin Guide is quite poor concerning this topic.
[/quote]

look at page 380 in Reporting Technical Reference Guide for the Genesys 7.2 Release
WBR Thaler

[sweetsbulu@gmail.com]

Hi,

Could you please tell exactly what is your requirement,so i will tell you the steps for the fix.

Cheers,
Satya

[phil]

hey satya,

required is a formula or statitistic to count calls, answered within 20 or 30 secs, considering the time counter starts on the  arrival on the Routing Point/ Virtual Queue. In best case the ammount of time is configurable.
afterwards i can use the number to determine the percentage of call answered within the "Service Level".
Is this exactly enough?

cheers

P

[cavagnaro]

O_o Spambot answering to spambot, only them could understand each other...

[sweetsbulu@gmail.com]

Hi,

This is possible you can do 0-10,10-15,15-20.20-30,30-60 sec call related stat calculation in CCPulse+ using filters in the relal time stat server.But it depends you want to use which type of template like Queue related or Agent related.

Let me know so i will guide you on this.

Cheers,
Satya

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[Tambo]

Hi Phil,

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Tambo