Custom Agent Desktop application with no license cost

[Cuore_2003]

Hi all.

I need your help. Our client need a custom Agent Desktop application but, without license cost.
Some time ago we could develop a custom agent desktop with t-lib (I think ActiveX Toolkit, correct me if I'm wrong) but now... what free sdk can I use?

Thanks in advanced and best regards.
CM

[cavagnaro]

None...only TLib with ActiveX was "free" as it was part of the sell of the TServer

[bublepaw]

Not exaclty there is a migration path from TLib SDK to Voice SDK - check with Your local sales guy from Genesys

Pawel

[cavagnaro]

Well don't think Genesys will give it for free normally, but will depend on the customer itself

[bublepaw]

It's Genesys policy as far as I know - if customer has an app written with TLib/ActiveX they will give Voice SDK for free. Voice SDK only includes part of PlatformSDK (configuration and voice).

[cavagnaro]

Well as said, will depend on market and customer