CCPulse total_time_to_answer stat

[CTIgem]

Hi,

How do I bring in total_time_to_answer (VQ) stat in the CCPulse predefined stat available window?

Thanks.

[cavagnaro]

Create a new template with that Stat or modify the existing one

[CTIgem]

I mean how do I make total_time_to_answer show up in available statics as shown in attachement.

[cavagnaro]

Maybe it is not considered for that Subject...check in DMA

[tony]

It looks like you have a section missing, for Total_Time Stats...



[quote author=CTIgem link=topic=4966.msg22102#msg22102 date=1259869728]
I mean how do I make total_time_to_answer show up in available statics as shown in attachement.

[/quote]

[catanirex]

Do you have the statistic define under options on your StatServer used for CCP?
If not - add it and restart CCP.