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Author Topic: Alert on Agent Workbin  (Read 2529 times)

Offline sitto

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Alert on Agent Workbin
« on: November 24, 2009, 10:22:24 AM »
Hi,

For email interaction, we allow agents to save email in draft workbin but sometime they forget it. Can we set timeout and alert something on GAD?

Many thanks,
Sitto
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Offline ecki

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Re: Alert on Agent Workbin
« Reply #1 on: November 24, 2009, 10:35:15 AM »
Hi,

I do not know GAD so good, surely you could get this feature, but you also can setup timeout on workbin within IR designer and redistribute it to agent/agents again.

e.
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Offline victor

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Re: Alert on Agent Workbin
« Reply #2 on: November 24, 2009, 03:07:17 PM »
URS would be the fastest way to resolve it, as Ecki has already suggested to you. You can then avoid modifying GAD :)

Vic
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Offline sitto

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Re: Alert on Agent Workbin
« Reply #3 on: November 24, 2009, 03:39:17 PM »
Many thanks for you all  ;D
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