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Author Topic: ExcludeAgents function....  (Read 3426 times)

Offline S

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ExcludeAgents function....
« on: January 16, 2009, 08:28:42 PM »
Did anyone have luck using the ExcludeAgents function in IRD?
I tried it, it lists the agents to exclude from the target , but weirdly it targets that excluded agent...

Anyone tried to use it before? plz let me know
S
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Offline jbobinsk

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Re: ExcludeAgents function....
« Reply #1 on: January 20, 2009, 08:11:04 PM »
Hi,

Yes, I had. I have just tested it again - and it work fine.
There is one tip - put the EmployeeID instead of LoginID.

Regards
jbobinsk
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Offline Sylvainsjc

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Re: ExcludeAgents function....
« Reply #2 on: November 13, 2009, 01:12:53 PM »
Same problem for me

IRD / URS 7.6

Tried unsuccessfully with :

- agent@statserver.A
- EmployeeID
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Offline René

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Re: ExcludeAgents function....
« Reply #3 on: November 15, 2009, 04:18:38 PM »
Hello Sylvainsjc,

Could you post here URS log?

R.
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Offline Sylvainsjc

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Re: ExcludeAgents function....
« Reply #4 on: November 19, 2009, 12:06:00 PM »
Thank you René.

I was getting a list of agents to exclude by function "GetSkillInGroup"

The list was Agent01@SS_Routing.A,Agent02@SS_Routing.A etc

I've only had to remove "@SS_Routing.A" to make it work with function ExcludeAgents

So it's Ok now
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