Genesys Agent Desktop (GAD) customization

[jdomenech]

We are trying to add a new drop down into the standard GAD 7.5. It is not a problem to create the drop down but we do not know how to send the selected value to the Outbound database in order to upgrade the record when the "Mark Done" button is clicked. Anybody know how to do that?

Thanks in advance.

Regards,
Jordi

[davidabaron]

Jordi,

Good luck finding support with GAD.  In my life time finding a real pro , that truly understands GAD is difficult. This would be a great topic to discuss with Genesys. Most enterprises develop vs deploying GAD . Having said this, have you reached out to Genesys. Oooops you must pay . Yes I do have serious problems with their support model !

[svsergey]

Hi Jordi!

I think you should create new button that will replace "Mark Done" button functionality and contain code related with OCS DB update. I believe you have "Agent Interaction Layer (Java API)". You will need it in order to work with "interactions" when customize GAD.

Best Regards,
Sergey.

[Luk]

[quote author=jdomenech link=topic=2926.msg11757#msg11757 date=1208526518]
We are trying to add a new drop down into the standard GAD 7.5. It is not a problem to create the drop down but we do not know how to send the selected value to the Outbound database in order to upgrade the record when the "Mark Done" button is clicked. Anybody know how to do that?
[/quote]

This way it could be done: The value of the drop down needs to be saved into a field of the calling list. Therefore, this field needs to exist of course in the Format and you will need to send this field as attached data (means configuring "send_attribute"). With the javascript onChange event of the drop down you can force it to be saved. How? The dropdown is part of a form and you submit the form in the javascript onChange eventhandler. The code (probably a jsp) on the server will need to update the attached data with the selected value.

I don't think it is possible to change the code of the existing Mark Done button. It will probably no longer be supported then either... But with the onchange event handler you saved your value.

What is not clear to me is where you put that extra dropdown: Somewhere on one of the existing, standard tabs or in a new tab? If in a standard GAD, how did you do that?

Best regards,
Luk.