Genesys Platform SDK 7.2.0.0.17 bug?

[victor]

Hi,

I cannot find it in release notes, but I am experiencing what I can describe as only:

"Genesys Platform SDK bug".


Here is a problem:

from time to time (once in a blue moon), our process that sends data to T-Server using Platform SDK freezes while calling send command inside Genesys SDK protocol member.

There is a timeout property that usually should return a timeout error, but for five minutes, nothing happens.

What is worse, we are using the same SDK (but obviously different protocol instances) for connection to other T-Servers and all of other instances suddenly fail as well: "Socket closing" error. For 5 minutes. Once we kill the initial send protocol thread, other protocols finally return "socket close" and re-initialize.

Network seems to be fine, and I am wondering if a rogue packet between T-Server and SDK crashes not only one protocol but all of them. Is it even possible? Has anyone else experienced a similar problem?

Version: Platform SDK for Java 7.2.0.0.17


Best regards,
Vic