Problems with two AIL.jar methods

[arquerito]

Hi! Let's see if you can help with these questions...

We're using AIL.jar included in Contact Navigator 6.5.4 in order to develope an application to get agents logged in that CN and their skills. We show all this information in a jsp. To get the skills of every agent we use agent.getSkills() method, that as Javadoc specifies, returns agent's skills as a Collection of Skills. The problem is that we've verified that these skills sometimes don't match with skills configured for that agents in Configuration Manager.

We have also another problem with other AIL.jar method: AilFactory.getLoggedAgents(). Our system has two Contact Navigators, and we've noticed that when we execute this method in the server of one Contact Navigator, it returns some agents logged in the other CN (i.e. in the other AIL). We understand this is a wrong behavior, as Javadocs specify that the method just returns agents logged in a determinate AIL.

These two questions are quite important for us, cause applications we've developed are not working ok.