Genesys IVR Automate Testing

[vijayp_genesys]

I have self service IVR and is there a way i can write scripts to automate my IVR testing

[hsujdik]

We have used this one in the past: https://cyara.com/solutions/ivr-testing/
A little bit difficult to set up but works fine

[vijayp_genesys]

I heard about cyara and is good but feel licensing cost is high. As a first step, i want to automate testing on IVR callflow

[cavagnaro]

Well... That is not a simple task as many possibilities and result evaluations are the most important part exactly.
So, there are not many options actually.


Enviado de meu SM-N9600 usando o Tapatalk

[cavagnaro]

There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

[hsujdik]

[quote author=cavagnaro link=topic=11533.msg52501#msg52501 date=1581276525]
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need
[/quote]
Nice! I'll give it a try too

[vijayp_genesys]

[quote author=cavagnaro link=topic=11533.msg52501#msg52501 date=1581276525]
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need
[/quote]

Thank You, I will definitely try and post back the result

[genesysguru]

Re: Workbench 9 - Yes, only take them 3 years to catch up with me!

http://genesysguru.com/blog/blog/2017/06/14/genesys-integration-on-the-wire-iotw/

https://docs.genesys.com/Documentation/ST/latest/WorkbenchUG/WorkbenchDiscoverConsole


Regards