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Author Topic: WDE | Can I render HTML on chat?  (Read 2679 times)

Offline vinicius.gaspar

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WDE | Can I render HTML on chat?
« on: June 08, 2021, 08:59:36 PM »
Hello! ;D

Is it possible to receive chat messages rendered as HTML on WDE? There are any kind of application options or routing strategy resource which I can use built for that?

Thx!
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Offline cavagnaro

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Re: WDE | Can I render HTML on chat?
« Reply #1 on: June 08, 2021, 09:18:40 PM »
What do you mean by "rendered", the chat messages to contain HTML and you visualize it formatted?
If so...no...you could build a WDE plugin to handle such.


The chat protocol does support it but not on WDE natively.
Check as an example the Genesys Widget
https://docs.genesys.com/Documentation/GWC/Current/Deployment/GWCRM

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Offline vinicius.gaspar

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Re: WDE | Can I render HTML on chat?
« Reply #2 on: June 08, 2021, 10:01:23 PM »
Thank you! I'll look into that.
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