CTI Toolbar issue

[den1089]

Hi,

I have enabled Comm. toolbar in Siebel thin client 8.0 version.
But if i click on the Login button in the toolbar it throwing the below shown erorr:
eRROR: ERR 1199, ('csta ERROR: UNSPECIFIEDERRORS : NULL')

Can we have a workaround for this.

[René]

Hi,

Error description isn't sufficient to tell you what is wrong. Please check logs of Gplus driver, Gplus Communication Server and mainly TServer. You should find more details about the error there.

R.

[den1089]

Hi All,

It has been identified as Switch issue later and we contacted the switch team and resolved the same

[raza990]

Hi,

What was the issue on swtich ? I am also getting same error when login agent on softphone.

04:13:10.136 Trc 04541 RequestAgentLogin received from [25] (00000038 SoftPhoneEricssonMD110 XX.XX.XX.XX:52919)
message RequestAgentLogin
AttributeThisDN '3398'
AttributeAgentID '7549'
AttributeAgentWorkMode 0 (Unknown)
AttributeReferenceID 3
04:13:10.136  -- created: CRequest@10368fb38 RequestAgentLogin-SoftPhoneEricssonMD110[25]/3
04:13:10.136 +++ CIFace::Request +++
  -- new invoke
  Parsed: RequestAgentLogin
  From: SoftPhoneEricssonMD110[25]/3
  Numbers: +<3398> -<none>
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- AgnEmu: parameter login type taken from global option
  -- validate
  -- state check: ok
  CMD110Server::HandleRqQueueing 3398
  Q state:RQ[0,0]
  To the switch:
aPDU-rose : invoke : {
  invokeID 5495,
  operationValue local : 15,
  argument {
    device dialingNumber : "3398",
    feature requestedAgentState : agentLoggedIn : {
      agentID '33 33 39 38'H,
      password '31 31 31 31'H
    }
  }
}
04:13:10.143 DataToSwitch 35 bytes
0000-000f 00 21 a1 1f 02 02 15 77 02 01 0f 30 16 80 04 33 |.!.....w...0...3|
0010-001f 33 39 38 a3 0e a0 0c 8a 04 33 33 39 38 8b 04 31 |398......3398..1|
0020-0022 31 31 31                                        |111            |
  CIFace: Sent CRequest@10368fb38 RequestAgentLogin-SoftPhoneEricssonMD110[25]/3
  -- RegisterQueue: CRequest@10368fb38 RequestAgentLogin-SoftPhoneEricssonMD110[25]/3 1016d4c20 RQ[0,1]
  -- RegisterQueue: CRequest@10368fb38 RequestAgentLogin-SoftPhoneEricssonMD110[25]/3 103227360 RQ[0,1]
04:13:10.144 --- CIFace::Request ---
04:13:10.212 +++ Input +++
04:13:10.212 DataFromSwitch 13 bytes
0000-000c 00 0b a3 09 02 02 15 77 02 01 01 87 00          |.......w.....  |
  Decoded:
aPDU-rose : retError : {
  invokeID 5495,
  errorValue local : 1,
  parameter unspecifiedErrors : NULL
}
  CSTA1Server::Response(): RQ[0,1], sent: 1
  Response (1199): for CRequest@10368fb38 RequestAgentLogin-SoftPhoneEricssonMD110[25]/3
04:13:10.213 Trc 36002 Request rejected: error code 1199(CSTA error: unspecifiedErrors : NULL)
@04:13:10.2134 [0] 8.1.001.06 send_to_client: message EventError
(Unspecified CSTA error)
AttributeEventSequenceNumber 0000000000009cca
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 213470
AttributeTimeinSecs 1571429590 (04:13:10)
AttributeErrorCode 1199
AttributeErrorMessage 'CSTA error: unspecifiedErrors : NULL'
AttributeReferenceID 3
AttributeAgentWorkMode 0 (Unknown)
AttributeAgentID '7549'
AttributeThisDN '3398'
AttributeClientID 56
04:13:10.213 Int 04545 Interaction message "EventError" sent to 25 ("SoftPhoneEricssonMD110")

[cavagnaro]

Well this is a 10 years old post... So...
What you are getting is a Switch error from your Nortel, so you need to ask them what is missing in the request for it to fail?


Enviado de meu SM-G9650 usando o Tapatalk