Open media API question

[msakhwand]

Sorry new to this. i am trying to setup an integration b/w Genesys and SalesForce.com where the agent can still the SFDC interface but the chat routing is done via genesys skill based routing. SFDC has a RESTful API and so does Genesys. I am trying to use open media API for this. The question i have is that the Create Operation has a queueUri parameter. what should that be set to, start a new chat request.

[Kubig]

It strongly depends on used technology - GMS, WebAPI, ChatServer, GWE, etc.

[msakhwand]

it is for chat but the client does not want to use the chat interface of Genesys and using the external routing feature of SalesForce, have the genesy platform do the chat routing (together with voice routing) but use SalesForce for interfaces. My guess is that i need to create a route point on the Genesy and use that in the create() for QueueUri to queue the request. as when the target is selected by the ORS/URS, the request will have to sent back to SalesForce via API to open the chat session b/w the caller and Agent.

Am I on the right track?

Thanks

[cavagnaro]

Maybe go with Genesys Mobile Services, will give you an API against new Chat Widget and you can use your own interface or just REST methods.