Wait Status in CC Pulse (Extension vs. ACD Pos)

[Tony]

We are running on a Nortel Symposium link and looking at CC Pulse extended view I'll see under the extension the following:

Extension
[40:07:14] Monitored
[40:07:14] WaitForNextCall
[08:07:14] OnHook

ACD Position
[40:07:14] Monitored
[49:16] LoggedIn
[17:18] WaitForNextCall

Why are the WaitForNextCall fields showing different times between the ACD Position and Extension?

[ecki]

Because you get calls only for ACD positions, aren't you?