Using Place with Email Login

[upk_singhm]

Hi All,
Greetings, can you please tell me how a place works when it comes to Multimedia Logins. Basically I want to restrict using my custom built application that only one Agent can login to a particular place. In my current scenario it allows 2 agents to login to the same place when they are logging into Multimedia e.g. Email.

How can I restrict that by just using CME without having to code anything in my custom application?

Appreciate your help.

[Kubig]

This should be ensured by IXN component by default. The IXN should return the EventError (place is alread occupied) on agent application request RequestAgentLogin with the same place as another agent used before. So, check your IXN settings and version against the RN to make sure it is not a bug or something like that.

[upk_singhm]

Hi Kubig,
Do you mean this option:
[b]allow-multiple-agent-connections[/b]
[b]Default Value[/b]: true
[b]Valid Values[/b]: true, false
[b]Changes Take Effect[/b]: Immediately for all new login attempts
If set to false or no, Interaction Server does not allow an agent to log in using
more than one connection (desktop application). Agents that already logged in
on more than one connection are not affected.

Appreciate your help.

[Kubig]

No, this option is related to only one agent. In your case, any other agent is able to log in altough the place is already occupied. This seems like IXN issue, so check the RN

[hsujdik]

Are you using IWS / WDE for the connection? You can set up a Stat Server for IWS and it will check the availability of the place against Stat Server during the login.

[Kubig]

He wrote that the own custom application is used, so it is not a IWS/WDE. In any case, you do not have to check anything on StatServer level. This behaviour is served by IXN by default

[hsujdik]

[quote author=Kubig link=topic=9576.msg43234#msg43234 date=1462457235]
He wrote that the own custom application is used, so it is not a IWS/WDE. In any case, you do not have to check anything on StatServer level. This behaviour is served by IXN by default
[/quote]
True and true. My thoughts went to IWS because I was comparing to it and totally mixed it all hehe
Anyway, I have also seen a similar behaviour before but I cant remember details. It was something about different media types if I recall correctly and that's where an integration with Stat Server came to help. I'll try to check if I can find some old messages about the issue to check if it's the same thing.

[upk_singhm]

Hi Team,
How should it work in case of this scenario:
Agent A logs in to Voice and Email at the same time on place let's say 1111.
Agent A logs out of Email, but is still logged in at Voice.
Agent B logs in to Email using the same place as 1111.

Also vice versa as well.
Agent A logs out of Voice and remains logged into Email.
Agent B logs in to Voice using the same place.

Should this and the previous problem stated be allowed?

[Kubig]

No, this is not possible, because of the place can be occupied by only one agent at one time. I think, the IWS/WDE rejects the second login on occupied place with message "the place xx is occupied by agent yy" or something like that.

[cavagnaro]

Why would they share DN inside a place? If they need email only create some free places for that purpose by just creating empty places.

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