CALLBACK: high delay connecting Cliente-Agent

[genesysuser]

Hi to all,

I have implemented genesys solution with callback in many contact centers  with Skill Based Routing.
In a centre, callback is offered, client is contacted but the agent who receive the event suffer delay (between 1 - 5 minutes) to hear the client.

In all cases, client dialing from a fix number.

thks in advance!

[Fra]

ok, so?
What do you expect to get from us, based on what you posted here?

Fra

[cavagnaro]

Fra fra fra...ohhhhh Fra....isn't that obvious?! Us to look and be amazed by his network infrastructure, imagining all possible scenarios on whole possible mix of components, give him all possible solutions to a problem that is not defined, challenging our knowledge and responsiveness even writing skills. We have to be accurate and effective in providing some help. Don't you see how is he making us to better at our jobs? As persons? As humans? As a whole?
Ohhhh....Fra....