Author Topic: Disable/Enable HoldCall command (Read 3140 times)

dainese82 · « **on:** May 20, 2015, 08:34:52 AM »

Hi,
how can I disable the command "HoldCall " for the first 30 seconds of the call?

Thanks a lot

Kubig · « **Reply #1 on:** May 20, 2015, 10:51:38 AM »

Just through IWS/WDE customization.

dainese82 · « **Reply #2 on:** May 20, 2015, 12:35:47 PM »

Hi Kubig,
I did not find any example in the documentation provided by genesys

cavagnaro · « **Reply #3 on:** May 20, 2015, 03:06:05 PM »

Doubt there is a sample for each idea a customer has...

It is more generic code rather than Genesys SDK one.

mcruli · « **Reply #4 on:** February 22, 2016, 05:41:30 PM »

Put a new chain for the Hold Command. And make a timer for enable this..

luchosrock · « **Reply #5 on:** March 11, 2016, 04:24:10 PM »

What are you using? IWS? GAD? Custom solution with Platform SDK? Or are you trying to force the delay on the Server side?

Genesys CTI User Forum